Desktop Support Engineer

Enshored Inc. (External); Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Enshored is seeking an experienced Level 2 Desktop Engineer to join its Ortigas Center on-site team in the Philippines. You will support hardware and software rollouts, manage incidents in Zendesk, and assist with Google Workspace administration and JumpCloud tasks.

The ideal candidate has 3–5 years in a BPO environment, strong English communication, and a willingness to work in shifting schedules. CompTIA or related certs are a plus.

Qualifications

• Bachelor’s or Associate’s degree in a technology-related field or equivalent experience.
• Associate’s degree in a computer-related field, or associate study with one year of experience, or two years of experience.
• Experience working in a BPO setting; 3 to 5 years of experience as a Level 2 Desktop Engineer.
• Hands-on experience with hardware/software rollouts and maintenance.
• Experience with JumpCloud, Google Workspace, and Zendesk.
• Exposure to AI-assisted ITSM tools is a plus.
• Willingness to learn and adapt to AI-assisted workflows.

Skills

Mentor juniors

English fluency

AI-assisted ITSM

Onsite presence

Education

Bachelor’s or Associate’s degree in technology

2 years IT experience or 1 year + associate

Tools

JumpCloud

Google Workspace

Zendesk

Job description

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don’t always know the answer, but we don’t give up until we crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It’s a commitment. We’re committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don’t want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

Required Qualifications

Education

• Bachelor’s or Associate’s degree in a technology-related field or equivalent experience.
• Associate’s degree in a computer-related field, or associate study with one (1) year of experience, or two (2) years of experience.

Experience

• Experience working in a BPO setting; 3 to 5 years of experience as a successful Level 2 Desktop Engineer.
• Proven technical experience in hardware and software rollouts.
• Proven technical experience in desktop, network, server, and peripheral device maintenance and installation.
• Hands-on experience or working familiarity with JumpCloud (or a comparable directory/identity management platform) and Google Workspace administration.
• Experience using Zendesk (or a comparable ticketing/helpdesk platform) for support case management.
• Exposure to or willingness to adopt AI-assisted IT support tools (e.g., AI ticket triage, AI-assisted troubleshooting, or documentation tools).

Skills

• Ability to mentor and lead junior engineers.
• Willingness to learn and take direction.
• Comfortable learning and adapting to AI-assisted workflows within ITSM/helpdesk and identity-management platforms.

Languages

• Average English communication skills.

Certifications

• CompTIA or any related certifications are recommended.
• JumpCloud, Google Workspace administration, or Zendesk certifications are a plus.

Other Requirements

• Amenable to work on shifting schedules; amenable to working onsite in Ortigas Center.

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.