DE033651-Health Clinical Services Senior Analyst

Hammerjack Pty Ltd; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Accenture Philippines is seeking a Health Clinical Services Senior Analyst in Taguig to support on-site clinical operations. The role requires nursing credentials, licensure, and direct patient care experience across inpatient or outpatient settings.

You will coordinate with healthcare teams, maintain high service standards, and ensure compliance with clinical coding and insurance processes. Strong English communication and customer-service mindset are essential for success in this

Qualifications

• Registered Nurse with active license and direct patient care experience.
• Experience in clinical settings: inpatient or outpatient clinics.
• Knowledge of ICD-9/10 and CPT coding is preferred.

Responsibilities

• Provide direct patient care in clinical settings, ensuring high-quality service.
• Support medical and insurance-related processes with accuracy and care.
• Communicate effectively with patients and team members in English.
• Maintain compliance with clinical policies and documentation standards.
• Handle voice/account interactions with professional phone etiquette.

Skills

RN license

Clinical nursing experience

English communication

Phone etiquette

Customer service focus

ICD-9/10 CPT knowledge

Empathetic listening

Education

BSN / GNM / Diploma in Nursing

Current US RN license

Job description

POSITION TITLE: Health Clinical Services Senior Analyst

WORK SETUP: Return to Office

RESPONSIBILITIES

• . Bachelor of Science Nursing (BSN) degree or General Nursing & Midwifery (GNM) Diploma or Basic Bachelor of Science (BSC) in Nursing degree or Associate Nursing Degree or Nursing Diploma
• . Three months prior clinical experience, this is equivalent to 480 hours of working experience as an RN
• . Working experience as a Registered Nurse means holding an active RN license and providing direct patient care
• . Clinical settings include inpatient hospital, outpatient hospital or community clinic (excluding hotel nurse, school, airport, transport, or company nurse. Requires copy of JD from employer and requires internal CVE (clearance via exception).
• . Holds current and unrestricted US Registered Nurse license holds state specific RN licensure as required.
• . Excellent written and verbal communication skills in English.
• . For voice accounts, must pass US Berlitz B2 level or Versant score of 58 or any language proficiency equivalence.
• . Proficiency in basic computer knowledge with the ability to learn additional computer programs.
• . 6 months prior BPO experience or a minimum of 6 months prior working experience as a Registered Nurse in a clinical setting.
• . Strong customer service focus
• . Ability to empathize
• . Prioritizing customer needs
• . Listening, patience & action oriented
• . Good understanding of phone etiquette
• . Knowledge of ICD-9 and ICD-10 and CPT codes
• . Experience in medical or insurance field
• . PSCCR associates: Claim reviews/audit experience
• . 3 Months UM experience OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS

• . Bachelor of Science Nursing (BSN) degree or General Nursing & Midwifery (GNM) Diploma or Basic Bachelor of Science (BSC) in Nursing degree or Associate Nursing Degree or Nursing Diploma
• . Holds current and unrestricted US Registered Nurse license
• . 3 months clinical experience (480 hours of working experience as a RN)
• . Work experience as an active RN license and providing direct patient care
• . Clinical setting includes inpatient hospital, outpatient hospital or community clinic
• . No state license required (doability will be revisited if there's a specific state of RN license needed)
• . With at least 3-month UM experience

Flex

• . Open to candidates (without UM experience) with Appeals experience

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.