Data and Quality Coordinator

Travel + Leisure Co.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Health insurance

Discounted hotel stays across multiple

Professional development funding

Private health cover upon probation

Job summary

Travel + Leisure Co. is seeking a detail-oriented Data and Quality Coordinator to prepare, manage, and maintain data for call centre and email campaigns. You will ensure data integrity, compliance, and timely delivery while supporting continuous process improvement and operational excellence.

Key tasks include formatting data for Merlin, deduplicating with Twins, and uploading to Salesforce. You will collaborate with multiple teams to ensure accuracy and timely delivery of campaign data.

Qualifications

• Detail-oriented with data accuracy focus
• Experience handling campaign data and suppression criteria
• Ability to reconcile data and source files
• Strong communication with internal and external stakeholders
• Experience with CRM and data processing tools preferred

Responsibilities

• Prepare, format, and deliver data for call centres and campaigns
• Format data for Merlin and deduplicate using Twins
• Ensure data meets suppression and compliance requirements
• Manage and upload vendor data to Salesforce
• Identify data requirements weekly and prepare processing lists
• Reconcile data against queries, requirements, and budgets
• Collaborate with Call Centre Ops, Marketing Ops, Dialler Operators, Sales Admin and vendors
• Track washout rates and manage reserve data; complete reporting and admin tasks
• Maintain lead data integrity and reconcile with source files
• Identify risks and implement changes after consulting the Supervisor
• Suggest process improvements to increase efficiency, accuracy, and quality
• Review processes to identify improvement opportunities
• Provide solutions and timely progress updates to customers
• Follow safety policies and count on me mindset in all interactions
• Demonstrate integrity, responsibility, and commitment
• Assist with recruitment and onboarding; provide training as required
• Demonstrate leadership through communication and collaboration
• Perform other duties as requested by management

Skills

MS Office

Data reconciliation

Attention to detail

Time management

Communication

Independent work

Analytical skills

Process improvement

Stakeholder liaison

Collaboration

Tools

Twins deduplication

Merlin data format

Salesforce

Virtual collaboration tools

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere

At Travel + Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let's get there together.

We are seeking a detail-oriented Data and Quality Coordinator to join our team! This role contributes to the company vision of making holiday dreams come true by accurately and efficiently preparing, managing, and maintaining data for call centre and email campaigns. The position ensures data integrity, compliance with business requirements, and timely delivery of campaign data while supporting continuous process improvement and operational excellence.

How You'll Shine

• Prepare, format, and deliver data to call centres for processing and campaign execution.
• Format data for upload into Merlin and wash data using Twins deduplication software.
• Ensure all data meets agreed business suppression criteria and customer compliance requirements.
• Manage returned vendor data and upload the required information to Salesforce.
• Identify customer data requirements on a weekly basis and prepare lists for processing.
• Reconcile prepared data against original query requests, requirements, and budgets.
• Liaise with key stakeholders, including Call Centre Operations, Marketing Operations, Dialler Operators, Sales Administration, and external vendors, to ensure data accuracy and compliance.
• Complete associated reporting and administrative tasks, including tracking washout rates and managing reserve data.
• Maintain data integrity and reconcile leads entered against original source files.
• Identify risks, assess potential impacts, and implement changes in consultation with the Supervisor.
• Participate in process changes and implement improvements to enhance efficiency, accuracy, and quality.
• Review existing processes and systems to identify opportunities for improvement.
• Anticipate customer needs and proactively deliver solutions that meet or exceed expectations.
• Communicate effectively with internal and external customers by providing solutions, updates, and timely notifications of progress or delays.
• Follow all workplace health and safety policies and reasonable directions to maintain a safe working environment.
• Display a Count On Me! service mindset in all interactions with internal and external stakeholders.
• Demonstrate integrity by doing the right thing, taking responsibility, and delivering on commitments.
• Assist with the recruitment and onboarding of new team members, including providing initial training where required.
• Demonstrate leadership through effective communication, respect for colleagues and managers, and collaboration across the team.
• Perform other duties as reasonably requested by management.

How You'll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:

• Comprehensive benefits package, including health insurance
• Discounted hotel stays across Australia, Fiji, Philippines, and New Zealand
• Professional development funding
• Subsidized private health cover upon successful completion of probation

What You Will Bring

• Proficiency in Microsoft Office applications, particularly Word, Excel, Access, and Outlook.
• Excellent time management skills, with the ability to prioritize tasks and meet strict deadlines.
• Exceptional attention to detail and a high level of accuracy in handling and reconciling data.
• Ability to work effectively and efficiently under pressure in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Strong analytical and problem-solving skills, particularly in identifying and resolving data discrepancies.
• Ability to review existing processes and systems and recommend improvements.
• Strong organizational skills and the ability to manage multiple tasks and competing priorities.
• Ability to collaborate effectively with internal stakeholders and external vendors.

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [HIDDEN TEXT], including the title and location of the position for which you are applying.