DA CPS Cluster Leader - Indonesia, Philippines

CPS; Pasig; On-site; PHP 3,500,000 - 6,500,000; Full time

Job summary

CPS is seeking a senior Cluster Leader for the Indonesia and Philippines region to steer end-to-end CPS operations, drive data quality, and lead a distributed team. You will manage budgets, coordinate with multiple stakeholders, and implement automation and AI-enabled workflows to boost efficiency and client outcomes.

The role requires extensive leadership experience, a track record of transforming operations, and strong governance over data privacy and compliance.

Qualifications

• Bachelor’s degree in Business, Statistics, Mathematics, Data Science, Operations, Market Research, or related discipline.
• 12+ years of professional experience with significant operations, market research, data collection, or shared services leadership.
• 5+ years leading large, geographically distributed teams.
• Demonstrated experience managing budgets, operational metrics, and transformation programs.
• Strong stakeholder management and executive communication skills.

Responsibilities

• Lead CPS operations across the Cluster and ensure delivery against service, quality, compliance, and productivity targets.
• Drive panel health, respondent engagement, data quality governance, and risk management.
• Partner with Commercial, Client Success, Product, Data Science, Technology, and Global Operations teams to support growth and client outcomes.
• Own regional operating plans, budgets, forecasting, resource allocation, and productivity initiatives.
• Lead organizational capability building, succession planning, talent development, and engagement.
• Standardize processes and deploy best practices, automation, analytics, AI-enabled workflows, and continuous improvement programs.
• Provide executive-level reporting and operational insights to regional and global leadership.
• Oversee vendor and third-party partner performance where applicable.
• Ensure compliance with data privacy, information security, and regulatory requirements across the Cluster.
• Lead transformation initiatives and change management programs supporting future-ready operations.

Skills

Operations leadership

Team leadership

Budget management

Stakeholder management

Executive communication

Education

Bachelor’s degree

Job description

DA CPS Cluster Leader - Indonesia, Philippines

• Full-time
• Career Site Team: Operations

Role Purpose

Lead end-to-end CPS operations across Indonesia and Philippine, ensuring high-quality, timely data collection, panel health, operational excellence, cost optimization, transformation, and stakeholder satisfaction. Acts as the senior regional leader and primary point of accountability for CPS delivery, people leadership, compliance, innovation, and business partnership.

Key Responsibilities

• Lead CPS operations across the Cluster and ensure delivery against service, quality, compliance, and productivity targets.
• Drive panel health, respondent engagement, data quality governance, and risk management.
• Partner with Commercial, Client Success, Product, Data Science, Technology, and Global Operations teams to support growth and client outcomes.
• Own regional operating plans, budgets, forecasting, resource allocation, and productivity initiatives.
• Lead organizational capability building, succession planning, talent development, and engagement.
• Standardize processes and deploy best practices, automation, analytics, AI-enabled workflows, and continuous improvement programs.
• Provide executive-level reporting and operational insights to regional and global leadership.
• Oversee vendor and third-party partner performance where applicable.
• Ensure compliance with data privacy, information security, and regulatory requirements across the Cluster.
• Lead transformation initiatives and change management programs supporting future-ready operations.

Scope & Impact

• Regional accountability for CPS operational performance across the Cluster.
• Leadership of multiple country teams and matrixed stakeholders.
• Responsibility for operating budgets, productivity delivery, and business continuity.
• Influence strategic decisions impacting data quality, client satisfaction, and revenue growth.
• Bachelor’s degree in Business, Statistics, Mathematics, Data Science, Operations, Market Research, or related discipline.
• 12+ years of professional experience with significant operations, market research, data collection, or shared services leadership experience.
• 5+ years leading large, geographically distributed teams.
• Demonstrated experience managing budgets, operational metrics, and transformation programs.
• Strong stakeholder management and executive communication skills.

Preferred Qualifications

• Master’s degree or MBA.
• Experience in consumer measurement, panel management, retail measurement, analytics, or insights industries.
• Experience leveraging automation, AI, advanced analytics, and digital transformation solutions.
• Strategic leadership
• Operational excellence
• People leadership and coaching
• Change management
• Cross-functional collaboration
• Customer and client focus
• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion