CX Data Analytics and Insights Lead

Who Gives A Crap; Philippines; Remote; PHP 1,800,000 - 2,400,000; Full time

Job summary

Who Gives A Crap is seeking an Analytics & Insights Lead to join our Customer Experience team and transform raw customer data into powerful, actionable insights. You will enable CX to access effective data for strategic decisions, driving both customer delight and business growth.

You will lead governance, data integrity, and reporting frameworks, coaching teammates and collaborating with stakeholders to align on a unified data-driven roadmap for scale and impact.

Qualifications

• Strategic data storyteller and people coach.
• Hands-on with data and able to build dashboards.
• Strong ability to translate complex data into actionable narratives.
• Champion of data integrity and continuous improvement.

Responsibilities

• Map data and shape the Customer Voice Program with measurable targets.
• Lead the intake process for data requests and ensure data accuracy.
• Evaluate and integrate smart tech/AI tools into reporting frameworks.
• Drive change management and tie metrics to business reporting.
• Create governance processes and searchable data libraries.

Skills

Data storytelling

Leadership

Data analysis

Stakeholder management

Dashboarding

Coaching

Job description

Not all heroes wear capes - but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

Life's messiest moments require the smoothest solutions. As our Analytics & Insights Lead , you will join our Customer Experience (CX) team to transform raw customer data and feedback into powerful, actionable insights. In this role, you will enable CX teams to seamlessly access effective data to support strategic decision-making and influence broader business choices. Your mission is to clear the path for our frontline teams, drive data integrity, and ultimately fuel both customer delight and business growth

If you worked here this past month here are some things you might have been involved in

• Mapping our Data: Partnered cross-functionally to shape our Customer Voice Program, designing strategic data goals and setting measurable targets using historical trends and future growth initiatives.
• Leading the Metrics: Managed the intake process for new data requests and built out robust frameworks to maintain the absolute accuracy and integrity of our team scorecards.
• Scaling with Tech: Evaluated and integrated smart tech/AI tools into our reporting frameworks to speed up insight delivery without compromising on data quality.
• Driving Change Management: Collaborated closely with CX Leads to tie change management success metrics to overall business reporting, ensuring our data genuinely impacts operational excellence.
• Creating a Future-Proof System: Set up governance processes and structured libraries so that past insights are easily searchable, secure, and ready to guide future business strategies.

Let's talk about you

You are a strategic data storyteller and people coach

You don't just look at spreadsheets; you see the human stories behind the metrics. You excel at translating complex data sets into simple, compelling narratives that inspire action across different teams. As a natural leader, you love coaching others, modeling a "work smarter, not harder" high-performance culture, and aligning multiple stakeholders around a unified roadmap.

You’re hands‑on with data and love getting into the detail

You're just as comfortable building a dashboard as you are explaining what it means to a room full of non‑technical stakeholders. You’ve got a strong grip on data analysis tools and techniques, and you know how to turn a jumble of numbers into something people can actually act on. You ask good questions, dig until you find the real insight and aren't afraid to challenge assumptions along the way.

You’re a champion for data integrity and continuous improvement

You bring a highly organized approach to project management, building reliable data frameworks and compliance guardrails that stand the test of time. You thrive on driving a culture of continuous improvement, using evidence‑backed recommendations to solve complex tracking puzzles, manage competing priorities and turn strategic ideas into measurable business value.

You build systems that are built to last

You know a great governance framework isn't just about solving today's problem, it's about setting up something that holds up as the business grows. You bring structure to ambiguity, document as you go and make sure the next person can pick up right where you left off.

You're a natural at bringing people along with you

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence - us too!

Why should you work with us?

First off, as a certified B Corp™ , we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also