Customer Support Representative | Davao Site

SVCPH Inc.; Davao City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A prominent call center company in Davao City is hiring a Customer Support Representative to assist US clients with pharmacy management. The role involves educating customers on services and resolving issues promptly. The ideal candidate has strong English skills and customer service experience whilst being detail-oriented. This position offers various benefits including life insurance, cash incentives for referrals, and a friendly work environment.

Benefits

Life insurance program

Cash incentives for referrals

Service incentive leave program

Annual salary increase

Fun working environment

Free flowing coffee and hot chocolate

Responsibilities

• Assist customers in managing prescription benefits.
• Handle processing issues for customers.
• Educate customers on available services and procedures.
• Address and resolve customer complaints effectively.
• Guide customers through using savings cards.

Skills

Excellent English communication skills

Active listening

Detail-oriented

Customer service skills

Professional phone skills

Education

Associate's/Bachelor's Degree

Job description

Job Description:

What you'll do:

As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy.

Responsibilities include:

Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cards

Assisting clients in understanding their target copay and available pharmacy discount programs

Guiding customers through the process of using savings cards at pharmacies to check for potential discounts

Working closely with pharmacists to reverse claims and process overrides as needed

Educating customers about available services, benefits, and procedures to ensure they can maximize their care experience

Addressing and resolving customer complaints and issues by identifying solutions quickly and effectively

Escalating complex issues to senior staff or other departments as needed

What you'll need:

• Associate's/Bachelors Degree an advantage, but not required
• At least 1 year of experience as a Customer Support Representative
• Excellent English communication skills both written and verbal
• Must have excellent command of the English language, with neutral or American accent
• Professional, courteous, and responsive customer service and phone skills
• Strong phone and verbal communication skills along with active listening
• Detail-oriented
• Willing to work on-site
• Willing to work on weekends

About SVC:

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

• Life insurance program
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Free flowing coffee and hot chocolate

Terms and conditions apply.

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8:00AM-3:00PM (Monday-Friday).

Required Skills:

• Incentives Cards Active Listening Pharmacy Savings Recruitment Salary Customer Support Facebook Insurance Communication Skills Cash English Customer Service Communication