Customer Support Representative

Flex; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A growing fintech company is seeking a customer support representative to join their team. This remote role involves delivering empathetic support and resolving complex issues while collaborating with engineering teams. The ideal candidate has at least 2 years in fintech, is fluent in English, and can work flexible hours. Join a fast-paced team committed to improving financial services for businesses and enjoy annual team gatherings to foster camaraderie.

Benefits

Annual team on-sites

Strong backing and clear vision

Autonomy and team-driven culture

Qualifications

• Fluent in English with exceptional communication skills.
• 2+ years of experience in fintech or financial customer support.
• Availability to work nights and weekends.

Responsibilities

• Deliver empathetic and precise support via email, chat, and phone.
• Quickly identify and resolve complex issues independently.
• Collaborate to diagnose and fix software bugs.
• Create and maintain helpful resources like FAQs.
• Analyze customer interactions to identify trends.
• Propose improvements to internal tools.

Skills

Emotional intelligence

Problem-solving

Organization

Technical skills

Independence

Tools

Zendesk

Salesforce

HubSpot

Job description

Flex is building a finance super app for premium business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid‑market businesses ($3 – $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. We are targeting a :$1T revenue opportunity that is largely up for grabs.

Flex is a fully remote company and this role can be performed from anywhere.

Join the Flex Customer Experience team as a key contributor. We're not just looking for someone to handle inquiries but to genuinely advocate for our customers, ensuring every interaction is smooth, insightful, and adds value. This role requires a proactive problem‑solver who thrives in a fast‑paced environment and enjoys collaboration beyond traditional support roles.

✅ What You’ll Do

• Be the face of Flex, delivering empathetic and precise support via email, chat, and phone
• Quickly identify and resolve complex issues independently, thinking creatively and resourcefully
• Collaborate with engineering and other teams to diagnose and fix software bugs, ensuring smooth product operation
• Create and maintain helpful resources like FAQs and guides to empower users
• Analyze customer interactions to identify trends and areas for improvement in our products and processes
• Propose improvements to internal tools and workflows, driving efficiency and productivity

⚡️What Makes You a Great Fit

• You exhibit high emotional intelligence (EQ), maintaining composure and understanding amidst complex interactions
• You’re naturally curious, someone who enjoys investigating and solving problems.
• You’re an organization maven, efficiently structuring multiple priorities to ensure productivity and adherence to internal KPIs.
• You’re tech‑savvy, unafraid to explore and learn new tools, constantly improving and mastering your technical skillset
• You’re dependable and work independently without needing supervision
• Thrive in fast‑paced environments with dynamic priorities

👀 What We’re Looking For:

• Fluent in English with exceptional communication skills.
• Availability to work nights and weekends.
• 2+ years of experience in fintech or financial customer support
• Familiarity with tools like Zendesk, Salesforce, and HubSpot

Why Join Us

Flex is growing quickly — you’ll help shape the direction of a product and company with real momentum.

We’re well‑capitalized with strong backing and a clear long‑term vision.

You’ll work with a sharp, driven team that values autonomy, clarity, and quality.

Join ambitious builders who care deeply about winning together — and having fun while doing it.

Annual team on‑sites. From Bogota to Mexico City, the entire Flex team gets together once a year to align and build camaraderie.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.