Customer Support for Healthcare Account | Earn a 21K Signing Bonus

ISTA Personnel Solutions; Makati; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading outsourcing firm is in search of an experienced Customer Service Representative to join its rapidly expanding team in Makati. The role involves handling client inquiries, providing support through various communication channels, and maintaining accurate records. Candidates should have at least 6 months of BPO experience in US Healthcare and strong English communication skills. The company offers competitive salary, health insurance, and encourages continuous learning.

Benefits

Competitive salary and benefits

Health Insurance with free dependents

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Focus on work-life balance

Opportunities for career growth

Qualifications

• At least 6 months BPO experience handling any US Healthcare campaign.
• Willing to work onsite in Buendia, Makati.
• Amenable to working night shifts.

Responsibilities

• Receiving calls from clients and addressing their concerns.
• Calling clients for verification and processing new prescriptions.
• Providing customer support through different channels.
• Resolving issues and accommodating customer inquiries.
• Maintaining accurate records on customer interactions.

Skills

Good English communication skills (Oral and Written)

Detail Oriented

Ability to multitask

Organized and keen attention to details

Tools

MS Word

Excel

Outlook

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Client specific roles and responsibilities

Inbound Support

• Receiving calls from client and address their concern / refill prescription

Verification

• Calling clients for verification and process new prescription called in by the vet / doctor.

Customer Support

• Provides customer support through different communication channels (phone, email, chat).
• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
• Collaborates with colleagues and different departments to resolve complex issues
• Maintains accurate records on customer interactions, transaction, feedback, etc.

Qualifications

• At least 6 months BPO experience handling any US Healthcare campaign
• Good English communication skills (Oral and Written)
• Must be Detail Oriented
• Ability to multitask (taking in calls and responding to email)
• organized and keen attention to details
• Must know how to use MS Word, Excel, Outlook
• Willing to work ONSITE in Buendia, Makati
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives