Customer Service Representative - Onsite

ResultsCX; Lapu-Lapu; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Paid training

Career development

Healthcare benefits

Paid time off

Competitive pay

Job summary

ResultsCX in Lipa, Philippines is hiring a Customer Service Representative to be the frontline ambassador for our program, delivering exceptional experiences across phone, email, and chat. You will answer questions, provide clear instructions, and resolve issues with care while navigating multiple systems.

A minimum of 6 months of call-center experience and strong communication are required. Willingness to work onsite and on shifting schedules is expected.

Qualifications

• High school or senior high diploma required.
• Strong communication and typing skills (35 WPM minimum).
• Basic computer navigation skills.
• Growth mindset and proactive attitude.
• Willingness to work onsite and on shifting schedules.
• Minimum 6 months of call-center experience.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Communication skills

Typing 35 WPM

Basic computer skills

Growth mindset

Onsite work

Call-center experience

Job description

Full Location

Lipa, PH

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and an AI‑powered digital experience platform. ResultsCX’s 30‑plus‑year track record of reimagining customer experiences has driven growth to over 20 geographic hubs and approximately 20,000 colleagues worldwide.

Job Overview

As a Customer Service Representative, you will be the frontline ambassador for our program, delivering exceptional experiences, providing clear instructions, answering questions, and resolving issues with care across phone, email, and chat.

Key Responsibilities

• Deliver high‑quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• A minimum of 6 months of call‑center experience.

Core Competencies

• Active Listening – Fully attentive and responsive, ensuring a deep understanding of customer needs.
• Empathy – Creates meaningful connections by demonstrating genuine care and understanding in every interaction.
• Conflict Resolution – Transforms challenges into opportunities, delivering win‑win outcomes with confidence.
• Customer Focus – Passionate about exceeding expectations and fostering long‑term loyalty through exceptional service.
• Problem‑Solving – Approaches issues with clarity and precision, delivering timely and effective solutions.
• Attention to Detail – Maintains the highest standards of accuracy in data management and information handling.
• Adaptability – Thrives in dynamic, fast‑paced environments, embracing change with a positive mindset.
• Team Collaboration – Builds strong partnerships and works seamlessly with colleagues to achieve shared success.

Characteristics

• Builds strong partnerships and works seamlessly with colleagues.
• Embraces innovation and continuous learning, adapting effortlessly to new ideas and change.
• Highly dependable, organized, and committed to delivering excellence in every task.
• Engages confidently with customers and team members, fostering a vibrant and collaborative atmosphere.
• Cooperative and empathetic, consistently promoting harmony and positive interactions.
• Remains calm and composed while turning challenges into opportunities for growth.

Benefits

• Purpose in Every Interaction – Trusted voice behind top global brands, helping customers with real solutions.
• Growth Starts on Day One – Paid training and career development programs designed to help you succeed and advance.
• Performance‑Driven Rewards – Competitive pay, performance incentives, healthcare benefits, and paid time off.
• Culture That Cares – Inclusive environment that values balance, respect, and collaboration.
• Diversity That Drives Innovation – Celebrates individuality and encourages diverse perspectives to fuel creativity and progress.

Equal Opportunity Employer

ResultsCX is an equal‑opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.