Customer Specialist – Iloilo City Site (Fresher)

WNS; Iloilo City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global Business Process Management provider in the Philippines is seeking individuals for customer support roles. Candidates can be recent college graduates or high school graduates with BPO experience. The role involves professional communication with customers and finding solutions according to guidelines, with a focus on being empathetic. Benefits include career development, free HMO coverage, and a safe working environment.

Benefits

Structured career path

Growing and expanding team

Safe work environment

Free HMO coverage from day 1

Skills training opportunities

Paid leaves

Annual appraisal

Qualifications

• Open to college graduates with no BPO experience.
• Must be a high school graduate, preferably with 6 months BPO experience.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Communicate with customers in a professional manner.
• Provide solutions for specific requests as per process guidelines.
• Listen attentively to customer needs and demonstrate empathy.

Skills

Good customer service skills

Education

High school diploma

College degree

Job description

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Communicate with customers in Professional Manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

Qualifications

Insurance Account

• Open to college graduates with no BPO experience

Travel Account

• Must be a high school graduate, preferably with 6 months BPO experience
• Good customer service skills
• Willing to work onsite, and on shifting schedules
• Can start ASAP

Note: Applicants falling under new K-12 Curriculum should be graduates of senior high school, however under the old (before K-12) curriculum, high school graduates are welcome to apply. Education proofs should be submitted at the time of joining/offer.

Walk in our Career Hub

G/F Two Techno Place, Megaworld Blvd. Iloilo Business Park, Mandurriao, Iloilo City

Monday to Friday | 10AM-4PM

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves
• Annual appraisal