Customer Service Specialist – Multi-Channel Support

KDCI Outsourcing

Pasig

On-site

PHP 300,000 - 420,000

Full time

5 days ago

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Job summary

KDCI Outsourcing is seeking a Customer Service Specialist to support customers throughout the full journey, from pre-purchase inquiries to order fulfillment, delivery, installation, and after-sales care. The ideal candidate has strong communication, judgment, ownership, and attention to detail and is comfortable working in a multi-skilled environment across phone, email, and live chat.

Experience in e-commerce or high-value product environments, familiarity with Shopify and Zendesk, and comfort

Qualifications

At least 3 years of relevant customer service experience.
Experience supporting customers from AU, NZ, UK, and/or US is strongly preferred.
Excellent written and verbal English communication skills.
Comfortable understanding Australian and UK accents.
Experience with phone, email, and live chat support.
Familiarity with Shopify and Zendesk preferred.
Strong documentation and escalation skills.
Willing to work Australian schedule including weekend/after-hours shifts.

Responsibilities

Handle customer inquiries via phone, email, live chat, and website forms.
Assist customers with product information, stock, promotions, payment options, and delivery expectations.
Manage order updates, amendments, and follow-ups.
Coordinate delivery and installation with customers and teams.
Escalate complex or urgent cases as needed.
Maintain complete case notes and documentation.