Customer Service Specialist

Abbott; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A global healthcare company in Taguig is seeking a skilled Customer Service Specialist to manage inbound purchase orders, ensuring accuracy and compliance with established procedures. Candidates should have a college degree, data entry experience, and be proficient in MS Office. Attention to detail and strong communication skills are essential. This position may require working night shifts and offers opportunities for professional growth.

Qualifications

• Must have data entry experience.
• Must be able to communicate professionally.
• Must be willing to work night shift.

Responsibilities

• Process customer purchase orders efficiently and accurately.
• Maintain data accuracy for sales orders in the SAP ERP system.
• Generate reports related to open orders and billing issues.

Skills

Customer Focus

Problem Solving

Attention to Detail

Effective Communication

Time Management

Education

College/Bachelor’s Degree

Tools

SAP

MS Office

Salesforce.com

Job description

Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division. We have a global accountability to delivery an exceptional customer experience and create
business value through compliance, standardization and data analytics. GBS also designs and develops Software products for ARDx businesses. The GBS group fosters a collaborative, team focused and winning environment where
employees are accountable and encouraged to develop themselves.

The Customer Service Specialist is responsible for the processing of inbound purchase orders in an efficient and accurate manner. Their responsibility includes, but is not limited to, returns and credits, sales order escalations, error
reviews and allocations.

This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by Abbott Rapid Dx North America, LLC.

Duties and Responsibilities

• Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution), EDI (Electronic Data Interface), and salesforce.com (CRM)
• Assume ownership and responsibility for data accuracy of all sales order information that is entered into Abbott Rapid Dx North America’s SAP ERP system
• Managing incoming requests from functional mailboxes. Review and respond to all emails with professionalism, accurate information and ensure timely follow-ups
• Work with Master Data, Purchasing, Finance, Sales/Marketing, Distribution Centers and other relevant functions regarding allocations, returns/credits and other order issues
• Ability to investigate and resolve escalated orders from all sales order processing channels (Esker, SAP and Salesforce.com) and elevate to Subject Matter Expert (SME) and Team Lead/Supervisor if necessary
• Generate reports as needed, but not limited to, open orders, billing block and error trending
• Collaborate with Team Lead/Supervisor and Subject Matter Expert (SME) on continuous improvement and identifying process efficiencies
• Responsible for executing assigned task and/or project
• Maintain required knowledge of all Abbott Systems including SAP, Esker, Agile, Metro, LERN and SharePoint to accurately provide information to all inquiries and follow business guidelines
• Build and maintain professional working relationship with our internal and external customers
• Execute applicable Quality System processes
• Support Sarbanes Oxley (SOX) compliance
• Other duties as assigned

Key Position Competencies

• Detailed Oriented
• Customer Focus
• Functional/Technical Skills
• Time Management and Priority Setting
• Problem Solving
• Drive Results
• Written and Oral Communications
• Professionalism
• Collaboration and Teamwork

Minimum Qualifications

• Must be proficient in MS Office including Excel, Word and Outlook
• Must have good keyboarding and typing skills
• Must have data entry experience
• Must be able to multi-task and meet deadlines
• Must be able to communicate professionally
• Must be willing to work night shift

Education & Experience

• Must possess at least College/Bachelor’s Degree
• Minimum 1-2 year(s) experience in a related field required
• Knowledge of SAP or ERP applications preferred

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Customer Service
DIVISION: RMDx Rapid and Molecular Diagnostics
LOCATION: Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS: WORK SHIFT: Standard
TRAVEL: Not specified
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)