Customer Service Representatives

Virtual Staffing Solutions; Ormoc; On-site; PHP 201,000 - 290,000; Full time

Job summary

Virtual Staffing Solutions in Ormoc City, Leyte, Eastern Visayas, Philippines is seeking a dedicated Call Center Associate to support members with medical information and pre-qualification screenings. You will document all interactions in the system with strict confidentiality.

The role is on-site in Ormoc, with weekends and holidays required, and you will collaborate with licensed agents and pharmacy staff to ensure smooth handoffs while maintaining a patient-first approach and adherence to

Qualifications

• Excellent verbal and written communication skills.
• Ability to learn and adapt to new systems and tools.
• Strong customer service mindset with professional demeanor.

Responsibilities

• Answer inbound and make outbound calls to members in a courteous and professional manner.
• Conduct medical pre-qualification screenings by verifying patient information and eligibility.
• Accurately document all patient interactions while maintaining HIPAA compliance.
• Collaborate with internal teams to hand off to licensed agents or pharmacy staff as needed.
• Maintain knowledge of products, compliance requirements, and campaign changes.
• Meet or exceed daily performance metrics including call handling time and quality scores.

Skills

Verbal communication

Written communication

Tech-savvy

Empathy

Job description

ZTpark, Ormoc City, Leyte, Eastern Visayas, Philippines

0 - 1 Years

REGULAR

Job Description

Job Responsibilities:

• Answer inbound and make outbound calls to members in a courteous and professional manner.
• Conduct medical pre-qualification screenings by verifying patient information, medical conditions, and prescription eligibility according to program guidelines.
• Accurately document all patient interactions, responses, and relevant details in the system while maintaining strict confidentiality and HIPAA compliance.
• Collaborate with internal teams to ensure smooth handoff to licensed agents or pharmacy staff when necessary.
• Maintain up-to-date knowledge of products, compliance requirements, and campaign changes to relay accurate information to patients.
• Meet or exceed daily performance metrics, including call handling time, quality assurance scores, and conversion rates.

Job Qualifications:

• BPO experience is preferred but not required.
• Strong verbal and written communication skills.
• Background in healthcare administration, finance, customer service, or a related field is a plus.
• Tech-savvy and adaptable to new systems and tools.
• Willing to work onsite, including weekends and holidays.
• Handle patient concerns with empathy, patience, and professionalism, escalating complex issues to supervisors as needed.

Job Snapshot

Updated Date

Sep 24 2026

Department

Orm-Ztpark Operations

Location

Location ZTpark, Ormoc City, Leyte, Eastern Visayas, Philippines