Customer Service Representative/ Virtual Process

StackPH; Remote; PHP 100,000 - 400,000; Full time

Job summary

A virtual customer service provider in Metro Manila seeks an individual to assist customers with inquiries, resolve complaints, and support sales efforts. Candidates should have a high school diploma and up to 2 years of customer service experience. Proficiency in English and strong problem-solving skills are essential. The role offers a flexible work environment.

Qualifications

• 0-2 years of customer service experience preferred.
• Ability to manage scheduling and conduct call center operations effectively.

Responsibilities

• Assist customers with inquiries and provide exemplary customer service.
• Handle and resolve customer complaints efficiently.
• Schedule appointments and provide follow-up communication.
• Support sales efforts by pitching products and closing sales.

Skills

Proficient in English language

Strong problem-solving abilities

Technical skills

Excellent people skills

Customer-focused mindset

Education

High School Diploma or equivalent

Job description

• Assist customers with inquiries and provide exemplary customer service in a virtual environment.
• Handle and resolve customer complaints efficiently while maintaining a positive attitude.
• Utilize effective communication skills in English to relay information and solutions to customers.
• Schedule appointments and provide follow-up communication as required.
• Support sales efforts by effectively pitching products and closing sales when opportunities arise.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years of customer service experience preferred
• Skills and Competencies: Proficient in English language, strong problem-solving abilities, and technical skills
• Qualities and Traits: Excellent people skills and a customer-focused mindset
• Responsibilities and Duties: Ability to manage scheduling and conduct call center operations effectively
• Working Conditions: Virtual work environment with flexibility in work hours