Customer Service Representative - Philippines | Remote

OpsArmy Careers; Manila; Remote; PHP 100,000 - 400,000; Full time

Job summary

A dynamic customer service team is seeking a proactive Customer Service Representative (CSR) to support a self-service product launch. In this fully remote role, you will troubleshoot customer issues, guide users, and contribute to documentation improvements. The ideal candidate has prior experience in customer support, strong English communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Prior experience in customer support, preferably in software.
• Strong communication skills, clarity, and professionalism.
• Experience with SaaS products is preferred.

Responsibilities

• Monitor and respond to customer inquiries via multiple channels.
• Collaborate with AI bots and escalate complex cases.
• Guide new customers through setup.

Skills

Customer support experience

Strong written English skills

Comfortable using Slack and Intercom

Ability to thrive in fast-paced environments

Tools

Slack

Pylon

Jira

Linear

Job description

Customer Service Representative (CSR) Full-Time, Remote (EST)

Apply here: https://operationsarmy.com/application

We’re looking for a proactive and empathetic Customer Service Representative (CSR) to join our team and support our self-serve product launch. In this critical role, you’ll be the front line of our customer experience, helping users troubleshoot issues, navigate our product, and find solutions while contributing to system improvements and documentation.

What You’ll Do:

• Monitor and respond to customer inquiries via shared Slack channels, support email, and ticketing systems (e.g., Pylon, Intercom, or similar tools) within SLA times.
• Collaborate with AI support bots and elevate complex or sensitive cases for human review.
• Maintain clear, professional, and empathetic communication with users across multiple regions.
• Identify gaps in our knowledge base and contribute to internal documentation.
• Assist with onboarding flows, field first‑time user questions, and guide new customers through setup.
• Coordinate with the core team during onboarding, preparing for potential night coverage shifts.

What Were Looking For:

• Prior experience in customer support, preferably within a software company.
• Strong written English skills with clarity, empathy, and professionalism.
• Comfortable using tools like Slack, Intercom, Linear, Pylon, or similar ticketing/automation systems.
• Experience with startup or fast‑growth SaaS products is highly preferred.
• Ability to thrive in a fast‑paced, ambiguous environment with a startup‑level work ethic.

Tools You’ll Use:

• Slack
• Pylon
• Jira
• Linear

Details:

• Schedule: Full‑time, EST hours
• Location: Fully remote

This role is vital to our self‑serve launch and offers the chance to shape the customer experience from the ground up. If you’re detail‑oriented, adaptable, and passionate about helping customers succeed, we’d love to hear from you!

Apply here: https://operationsarmy.com/application