Customer Service Representative - Medical Allied

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum is recruiting a Patient Scheduling Advocate to support scheduling for physicians and imaging services in a healthcare BPO setup. The role serves as the primary contact for patients, ensuring accurate coordination and exceptional service.

The position requires a medical allied course background, at least 6 months in BPO, strong English, and willingness to work night shifts onsite in Alabang. You will handle calls, verify details, and document interactions across scheduling systems.

Qualifications

• Medical allied course graduate or undergraduate (required).
• At least 6 months of BPO experience.
• Strong verbal communication skills in English.
• Customer-focused mindset with the ability to handle sensitive patient concerns.
• Basic computer skills and ability to navigate multiple systems.
• Willingness to work night shifts and onsite in Alabang.

Responsibilities

• Schedule, reschedule, and cancel patient appointments for physician visits and imaging procedures.
• Handle inbound and outbound patient calls professionally and empathetically.
• Assist patients with general inquiries, including appointment details, preparation instructions, and follow-ups.
• Send messages to healthcare providers on behalf of patients as requested.
• Verify patient demographics and appointment information accurately.
• Document all interactions clearly in scheduling or healthcare systems.
• Ensure compliance with HIPAA guidelines and company policies.
• Meet defined productivity, quality, and customer satisfaction metrics.

Skills

Strong English communication

Empathy

Customer service mindset

Computer basics

Night shift readiness

Education

Medical allied course graduate or undergraduate

Tools

EHR systems

CRM software

Job description

Job Description

The Patient Scheduling Advocate is responsible for assisting patients with scheduling and managing appointments for physicians and medical imaging services. This role serves as a primary point of contact for patient inquiries and concerns, ensuring accurate appointment coordination and excellent patient experience within a healthcare BPO environment.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments for physician visits and medical imaging procedures such as MRI, CT Scan, Mammogram, and other diagnostic services

• Handle inbound and outbound patient calls professionally and empathetically

• Assist patients with general inquiries, including appointment details, preparation instructions, and follow-ups

• Send messages to healthcare providers on behalf of patients as requested

• Verify patient demographics and appointment information accurately

• Document all interactions clearly in scheduling or healthcare systems

• Ensure compliance with HIPAA guidelines and company policies

• Meet defined productivity, quality, and customer satisfaction metrics

Qualifications

• Medical allied course graduate or undergraduate (required)

• At least 6 months of BPO experience

• Strong verbal communication skills in English

• Customer-focused mindset with the ability to handle sensitive patient concerns

• Basic computer skills and ability to navigate multiple systems

• Should be willing to work night shifts and onsite in Alabang

Preferred Skills

• Experience with US healthcare accounts

• Familiarity with healthcare scheduling or EHR systems

• Strong attention to detail and organizational skills

• Ability to work in shifting schedules, including holidays or weekends
  

WHAT WE OFFER:

• Market Competitive Pay Levels

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.