Customer Service Representative (Leasing Agent)

Resolv Global; Dingras; On-site; PHP 173,000 - 207,000; Full time

Benefits offered by this job

Paid training

Growth and career development

Stable on-site work environment

Supportive team environment

Job summary

Resolv Global is hiring a Customer Service Representative (Leasing Agent) to join our Dagupan City team. You will be the first contact for prospective residents, handling inquiries, leasing requirements, pricing details, and tours with a focus on exceptional service.

The role requires strong English communication, the ability to work night shifts, and a full-time on-site presence in Dagupan. Training is provided with opportunities for growth within a supportive team.

Qualifications

• Prior call center or customer service experience preferred.
• Excellent verbal communication with a warm, professional phone presence.
• Able to navigate 3 to 5 applications simultaneously.
• Capable of handling high inbound call volume in a fast-paced environment.
• Strong multitasking, organizational, and problem-solving skills.
• Willing to work permanent night shifts, full-time onsite in Dagupan.

Responsibilities

• Answer inbound calls and identify customer needs professionally.
• Provide information on rental pricing, availability, amenities, and leasing requirements.
• Schedule property tours for prospective residents.
• Record customer information accurately and maintain records.
• Answer questions about pet policies, parking, utilities, deposits, and other leasing inquiries.
• Route non-leasing inquiries to onsite property teams.
• Navigate multiple systems while maintaining excellent service.
• Maintain records and follow processes for quality and compliance.
• Deliver friendly, professional, empathetic customer interactions.

Skills

Verbal communication

Multi-tasking

Customer service

English proficiency

Call center experience

On-site work readiness

Job description

Are you passionate about providing exceptional customer service and helping people find their next home? We are looking for a Customer Service Representative (Leasing Agent) to join our growing team in Dagupan City. In this role, you will serve as the first point of contact for prospective residents, assisting with leasing inquiries, answering questions about available properties, and scheduling property tours while delivering an outstanding customer experience. If you enjoy speaking with customers, thrive in a fast-paced environment, and have strong communication and multitasking skills, we'd love to hear from you.

What You'll Do

• Professionally answer inbound customer calls and identify customer needs.
• Provide accurate information regarding rental pricing, availability, community amenities, and leasing requirements.
• Schedule property tours for prospective residents.
• Collect and accurately record customer information, including contact details and inquiry information.
• Create and update customer records and maintain accurate documentation.
• Answer questions regarding pet policies, parking, utilities, application requirements, deposits, and other leasing-related inquiries.
• Route non-leasing inquiries to the appropriate onsite property teams.
• Navigate multiple systems and applications simultaneously while maintaining excellent customer service.
• Maintain accurate records and follow established processes to ensure quality and compliance.
• Deliver a friendly, professional, and empathetic experience on every customer interaction.

Compensation & Benefits

• PHP 17,000 monthly salary
• Full-time, permanent employment
• Stable on-site work environment (On-site in Dagupan)
• Paid training
• Growth and career development opportunities
• Supportive team environment

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our hiring process includes:

• Resume Review (English resumes only)
• Prescreen Questionnaire
• One-Way Video Interview
• Pre-Screen Interview
• Live Interviews

Please note

• Only applicants who complete all required stages will be considered for this role and advance through the hiring process.
• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.

Requirements

What We're Looking For

• Previous call center or customer service experience preferred.
• Excellent verbal communication skills with a warm, professional, and customer-focused phone presence.
• Comfortable navigating between 3 to 5 applications or screens simultaneously while assisting customers.
• Ability to manage a high volume of inbound calls and adapt quickly in a fast-paced environment.
• Strong multitasking, organizational, and problem-solving skills.
• Empathetic, patient, and committed to delivering an exceptional customer experience.
• Self-motivated, dependable, and able to work independently while contributing to a collaborative team.
• Personal or professional experience with renting or leasing is an advantage but not required.
• Willing and able to work permanent night shifts.
• Must be able to work full-time onsite in Dagupan City, Pangasinan.
• An English resume is required for consideration.