Customer Service Representative - Insurance Account | MOA, Pasay

EXL Service Philippines, Inc.; Pasay; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading business process outsourcing company is seeking customer service representatives in Metro Manila. The role involves interacting with customers to provide assistance on products and services, managing service requests, and resolving customer issues efficiently. Candidates should have completed a 4-year degree or have at least 1 year of BPO experience. This position offers a competitive compensation package and additional benefits including dental coverage and personal development programs.

Benefits

Competitive Compensation Package

In-house training

HMO on Day 1

Dental coverage

Personal development programs

Meal and other allowances

Qualifications

• 0 BPO experience required for college graduates.
• At least 1 year of BPO experience (voice) with claims background for senior high school graduates.
• Open to work on-site in MOA Complex, Pasay City.

Responsibilities

• Interact with customers to provide information and assistance over the phone.
• Create, manage, and drive closure on service requests.
• Solve problems and handle issues requiring special handling.
• Provide excellent customer service by focusing on customer experience.

Education

4 year college graduate

Senior High School Graduate

Job description

Roles and Responsibilities

• Interact with the customers to provide them with the information and assistance they need on our client’s products and services over the phone.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Provide excellent customer service by focusing on providing a great experience.

Minimum Qualifications

• 4 year college graduate with 0 BPO experience
• Senior High School Graduate with at least 1 year of BPO experience (voice) with claims background
• Open to work on-site in MOA Complex, Pasay City

What We Offer

• Competitive Compensation Package with Retention Program Incentives, Performance Incentives
• In-house training
• HMO on Day 1
• Dental coverage
• Personal development programs
• Meal and other allowances