Customer Service Representative | Great Benefits | Up to ₱28K/Month

TTEC; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

TTEC Philippines is hiring a Customer Service Representative for night shift, onsite in Novaliches. You will answer incoming customer inquiries, research issues, and provide clear, helpful resolutions while representing our brand with empathy and professionalism.

The ideal candidate has completed senior high school or some college, with 3+ months in a BPO environment, strong verbal and written communication, solid product knowledge, and basic computer skills to support customer interactions.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Product knowledge

Research skills

Computer literacy

Education

Senior high school or 2-year college

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nightshift working onsite in Novaliches,you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college

• Must have at least 3 months of BPO experience

• Great verbal communication and business writing skills

• Recognize, apply, and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.