Customer Service Representative (Graveyard)

Be One of Us - Cooee Inc; Iloilo City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading service provider is looking for a Customer Support Associate to handle administrative tasks, including managing inbound and outbound calls and coordinating urgent tasks. This full-time position in Iloilo City requires excellent communication skills, proficiency in problem-solving, and a capacity for both individual and team-oriented work. The successful candidate will maintain operational efficiency by tracking and closing outstanding jobs within agreed KPIs. This role operates on a graveyard shift from 7 PM to 4 AM and is onsite at the Iloilo office.

Qualifications

• 1-2 years of hands-on customer service experience.
• Excellent verbal and written communication skills.
• Proficiency in problem-solving and attention to detail.

Responsibilities

• Manage inbound and outbound calls.
• Handle work orders and coordinate with contractors.
• Track and close outstanding jobs within KPIs.

Skills

Customer service experience

Verbal communication

Written communication

Problem-solving

People skills

Microsoft Office Suite

Attention to detail

Time management

Job description

Graveyard| Fulltime | Iloilo (Onsite Setup)

We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia.

About the Role

As a Customer Support Associate, you will manage a range of administrative tasks, including handling inbound and outbound calls, raising work orders, coordinating with contractors for urgent tasks, and processing various invoices. You will also handle sign‑off tickets and insurance documentation while responding to email queries and updates. You'll track and close outstanding jobs within agreed KPIs to maintain operational efficiency.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Interpreting and validating client’s needs
• Action an appropriate service response to resolve issues
• Accurate data capture / entry
• Effectively communicate with clients and contractors
• Ensure internal and external service standards are met
• Tracking and closure of outstanding jobs within agreed KPIs
• Participate in system and staff development

What were looking for

• Provided reliable customer service with 1-2 years of hands‑on experience.
• Excellent verbal and written communication skills (phone and email)
• Proficiency in problem‑solving
• Possesses excellent people skills
• Basic Knowledge with Microsoft Office Suite
• Experience in working in a customer service role is a plus.
• Accuracy and attention to detail is essential.
• Capacity to perform both individually and as a highly effective team member
• Able to prioritize, multitask, and efficiently manage time.

Job Type: Full-time, Graveyard shift (7 PM- 4 AM)

Work Setup:

• Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City