Customer Service Representative - Financial Account - Davao City

Metacom Business Process Outsourcing Solution Inc.; Davao del Sur; On-site; PHP 400,000 - 600,000; Full time

Job summary

A business process outsourcing company is seeking a Customer Service Representative to assist customers with inquiries and issues via phone, email, or chat. The ideal candidate should possess a high school diploma, demonstrate strong communication skills, and maintain a customer-focused attitude. Responsibilities include addressing customer questions, processing orders, handling complaints, and ensuring customer satisfaction. This role offers the possibility of full-time or part-time hours, including evenings and weekends depending on business needs.

Qualifications

• High school diploma or equivalent.
• Good communication and listening skills.
• Basic computer skills.
• Ability to stay calm and positive.
• Customer-focused attitude.

Responsibilities

• Answer customer questions in a friendly and timely way.
• Provide information about products and services.
• Help solve customer problems and complaints.
• Process orders, returns, and payments.
• Keep records of customer interactions.
• Escalate issues when needed.
• Follow company policies and guidelines.

Skills

Good communication and listening skills

Customer-focused attitude

Education

High school diploma or equivalent

Job description

Job Title: Customer Service Representative

Job Summary

We are looking for a Customer Service Representative to help customers with questions, problems, and requests. You will provide support by phone, email, or chat and make sure customers have a positive experience.

Responsibilities

• Answer customer questions in a friendly and timely way
• Provide information about products and services
• Help solve customer problems and complaints
• Process orders, returns, and payments
• Keep records of customer interactions
• Escalate issues when needed
• Follow company policies and guidelines

Qualifications

• High school diploma or equivalent
• Good communication and listening skills
• Basic computer skills
• Ability to stay calm and positive
• Customer-focused attitude

Schedule

• Full-time or part-time
• May include evenings or weekends depending on business needs