Customer Service Representative - CSR - Davao - 19K

AddForce Human Resources Solution Inc.; Davao del Sur; On-site; PHP 100,000 - 400,000; Full time

Job summary

A reputable human resources firm in Davao del Sur is looking for customer service agents to respond to inquiries and provide assistance via various channels. The ideal candidate should possess good communication skills and be willing to work onsite, including holidays and night shifts. This position offers a performance bonus and the opportunity to handle various customer interactions effectively.

Benefits

Performance Bonus

Qualifications

• No BPO experience required, but customer service experience is a plus.
• Must be open to working onsite.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer issues and complaints, escalating complex cases as necessary.
• Document customer interactions in CRM systems, ensuring notes are clear and accurate.
• Process orders, returns, refunds, and account updates as needed.
• Follow up with customers to ensure issues are resolved.

Skills

Good communication skills

Willing to work even Holidays

Ability to work night shifts

Job description

Qualifications

• Good communication skills
• No BPO experience required
• Work onsite
• Willing to work even Holidays
• Night shift
• Performance Bonus

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer issues and complaints, escalating complex cases to the appropriate departments when necessary.
• Document customer interactions in CRM systems, ensuring notes are clear, complete, and accurate.
• Process orders, returns, refunds, and account updates as needed.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved