Customer Service Representative | Chat support account

IGT Solutions; Philippines; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading BPO company in the Philippines is seeking a Customer Service Representative to handle inbound calls and assist customers with inquiries. Ideal candidates are college graduates with strong communication skills and a commitment to providing exceptional service. This role offers great benefits including life insurance from day one, a competitive salary, and opportunities for career advancement in a supportive environment.

Benefits

Life Insurance & HMO on Day 1

Competitive salary and incentives

Convertible Leave Credits

Holiday and Overtime Pay

Friendly environment

Career Advancement Opportunities

Qualifications

• Ability to listen and empathize with customers.
• Proficiency in English, both written and verbal.
• Commitment to providing outstanding customer service.

Responsibilities

• Handle inbound calls from customers and address inquiries.
• Document customer interactions in the CRM system.
• Participate in ongoing training to improve customer service skills.

Skills

Strong communication skills

Problem-solving skills

Critical thinking skills

Customer service orientation

Ability to work in a fast-paced environment

Education

College Graduate or 2nd year College Undergraduate

Job description

What you’ll be doing

• Handling inbound calls from customers, addressing their inquiries, and resolving their issues in a timely and professional manner
• Providing product information and recommendations to assist customers in making informed decisions
• Documenting customer interactions and maintaining accurate records in our customer relationship management (CRM) system
• Escalating complex issues to the appropriate team or supervisor when necessary
• Participating in ongoing training and development to continuously improve your knowledge and customer service skills
• Adhering to company policies, procedures, and quality standards to ensure a consistent customer experience

What we’re looking for

• College Graduate (With/without BPO Experience)
• or 2nd year College Undergraduate with 6 months of BPO Experience
• Strong communication and interpersonal skills, with the ability to listen and empathise with customers
• Excellent problem‑solving and critical thinking skills to effectively address customer inquiries and concerns
• Proficiency in English, both written and verbal
• Ability to work in a fast‑paced, dynamic environment and adapt to changes in a positive manner
• Commitment to providing outstanding customer service and a genuine desire to help others

What we offer

• Life Insurance & HMO on Day 1
• Competitive salary and incentives
• Convertible Leave Credits
• Holiday and Overtime Pay
• Non‑toxic and stable account
• Friendly environment
• Express Virtual Application Process
• Career Advancement Opportunities
• Be part of one of the largest travel companies in the world!