Customer Service Representative

NTT DATA, Inc.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

EAP

VLs and SLs

Yearly appraisal

Rewards and Recognition

Referral incentives

Job summary

NTT DATA, Inc. is seeking motivated Customer Care Associates for its Insurance Account in a fast-paced center. You will handle inbound inquiries, provide accurate information, and guide customers to resolution while maintaining professional service standards.

The role requires strong written and verbal communication, call center experience, and the ability to work a rotating schedule. This fixed-term position offers opportunities to contribute to customer loyalty and engage with a diverse team.

Qualifications

• Associate degree graduate or finished 2nd year in college.

Responsibilities

• Respond to inquiries/complaints through phone, email, chat with professional customer care.
• Analyze information to determine next steps based on inquiry.
• Accurately document interactions and input data for call history and fulfillment.
• Stay updated on program information, products and processes.
• Promote products and services with strong product knowledge.

Education

Associate degree

Job description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in the possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• Employee Assistance Program
• Paid Vacation Leaves (VLs) and Sick Leaves (SLs)
• Yearly Appraisal
• Rewards and Recognition programs
• Referral Incentives

Position Overview:

Our client is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our inbound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

• Position: Customer Care Associate - Insurance Account (Fixed-Term)
• Hours of Work: Monday to Friday 6:30am - 8:00pm EST

Responsibilities:

• To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always demonstrating attention to customer care and a professional approach.
• Analyze information presented by the writer to process next steps according to the nature of the inquiry.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Effectively promote products and services by maintaining a high level of competition and product knowledge.

Requirements:

• Associate degree Graduate or finished 2nd year in college
• Experience working in a call center environment specifically in a customer service role.
• Strong and developed oral and written communication skills in both official languages.
• Possesses excellent writing skills including written word, grammar, spelling, and punctuation in both official languages.
• Demonstrated ability to work within time constraints.
• Advance knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Must have flexibility and willingness to work rotational shifts, including evenings.Demonstrate ability to implement change efforts.
• Ability to multitask proficiently in a fast paced, performance driven environment.
• Ability to handle stress in a high-pressure environment.
• Knowledge of Medical, Dental or Disability Group Insurance products would be considered a strong asset.

You are as unique as your background, experience, and point of view. Here, you'll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Every day, you'll have new and exciting opportunities to make life brighter for our clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families, and communities around the world.