Customer Service Representative

HS Hiring Solutions Inc; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading hiring solutions company in Cebu City is looking for customer service representatives. The role involves providing support and ensuring high call quality while resolving customer needs. Candidates should possess excellent English communication skills and have experience in BPO. Ideal for college graduates or those with extensive experience in the field, this position offers opportunities for flexible scheduling.

Qualifications

• Open to college graduates with at least 6 months of BPO experience.
• Amenable to work on shifting schedule and during holidays if needed.
• Open to high school or senior high school graduates with at least 2.5 years of BPO experience.

Responsibilities

• Provide customer service support according to service level requirements.
• Ensure call quality and quantitative standards are observed.
• Resolve customer care needs in a timely fashion.

Skills

Excellent English Communication Skills

Education

High school diploma

College graduate

Job description

Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

JOB QUALIFICATIONS

• Excellent English Communication Skills
• Open to college graduates with at least 6 months of BPO experience
• Amenable to work on shifting schedule and during holidays if needed
• Willing to work in Cebu City, Cebu.
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience