Customer Service Representative

Taskus; Bohol; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Scholarship program for your children

HMO benefits for you and up to 2Depend

Wellness programs

Retirement savings program with match

World-class workspaces

Gym and recreational areas

Unlimited coffee

Free healthy lunch

Daycare for your kids during shift

Happy Hours and on-site events

Job summary

TaskUs in the Philippines is hiring a Teammate to handle inbound/outbound calls, emails, and live chat support. You will filter website content, perform data research, and provide solutions with a focus on customer satisfaction.

The role requires basic troubleshooting, documentation of interactions, and adherence to client guidelines. Must be comfortable with cyclical schedules, possess strong communication skills, and be able to multitask while working independently or with cross-functional

Qualifications

• Proficiency in verbal and written communication.
• Able to handle phone, email and live chat support.
• Typing speed of 30 WPM (voice) and 35 WPM (non-voice).
• Computer-literate with basic troubleshooting skills.

Responsibilities

• Handle inbound/outbound calls and respond to emails/chats.
• Filter content from client websites and perform data/research tasks.
• Provide basic troubleshooting and resolve customer issues.
• Document interactions per SOP and escalate issues as needed.
• Meet client KPIs and contribute to continuous improvement.

Skills

Verbal communication

Written communication

Typing 30 WPM

Tech literacy

Tools

Windows OS

macOS

Microsoft Office

Google apps

Job description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Title/ Designation - Teammate position

Experience required - No BPO experience required

Teammate Job Description

As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and elevate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model.

What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management

So, do you have what it takes to become a Teammate?

Requirements:

What exactly are we looking for? Well, we need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Meanwhile, do you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!

We're looking for someone who has strong verbal and written communication and comprehension skills. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That's what we need!

We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.

If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!

• Scholarship program for your children
• HMO benefits for you and up to 2 dependents after 2 weeks of employment
• Wellness programs
• Retirement savings program with company matching
• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Free healthy lunch
• Daycare for your kids while you're on shift
• Happy Hours, Time Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.