Customer Service Rep (Gcs-Cso, Philippines: Cebu)

Teradyne, Inc.; Compostela; On-site; PHP 223,000 - 357,000; Full time

Job summary

Teradyne, Inc. in Cebu City, Philippines, is hiring a Customer Service Representative to ensure timely invoicing and accurate order processing.

The role involves handling customer inquiries, coordinating with sales, planning, and logistics, and delivering high-quality service with potential night-shift hours. Proficiency in MS Office and strong communication are essential.

Qualifications

• Excellent written, verbal, and phone communication in English.
• Attention to detail.
• Proficient in MS Office (PowerPoint, Excel, Word).

Responsibilities

• As Customer Service Representative, you play a crucial role in making sure that the system is updated to be able to invoice the customers in a timely manner.
• Accurate and timely entry and processing of after-sales orders.
• Address customer concerns, including order status, order changes, and initial delivery time commitments.
• Resolve customer issues as a liaison between multiple departments, including sales, planning, and logistics.
• Evaluate issues and order discrepancies as communicated by the customer and work on resolving them.
• Provide the highest level of customer service to both external and internal customers.

Skills

Communication skills

Detail-oriented

MS Office

Tools

MS Office Suite

Job description

Customer Service Rep (GCS-CSO, Philippines: Cebu)

Company : Teradyne, Inc. Job Type : Full Time Cebu City, Philippines

Job Description - Customer Service Rep (GCS-CSO, Philippines: Cebu)

Our Purpose:

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

• As Customer Service Representative, you play a crucial role in making sure that the system is updated to be able to invoice the customers in a timely manner.
• Accurate and timely entry and processing of after-sales orders.
• Address customer concerns, including order status, order changes, and initial delivery time commitments.
• Resolve customer issues as a liaison between multiple departments, including sales, planning, and logistics.
• Evaluate issues and order discrepancies as communicated by the customer and work on resolving them.
• Provide the highest level of customer service to both external and internal customers.

All About You

We seek individuals who share our passion and drive. Our dedication to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Good phone, verbal, and written communication skills in the English language
• Must be keen on details.
• Knowledgeable with MS Office Applications (PowerPoint, Excel, Word)
• Willing to work on shifting schedules, including night shift.
• Demonstrate excellent workload management skills.

We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

About the Company

Teradyne, Inc.

Teradyne offers cutting-edge technological solutions for modern problems through innovation expertise. Stay connected with Teradyne’s offerings. Learn more.