Customer Service & Order Processing Associate

Outsourced; Philippines; Remote; PHP 100,000 - 400,000; Full time

Job summary

A leading outsourcing company in the Philippines is seeking a Customer Service & Order Processing Associate for a home-based role. The ideal candidate will provide customer support, manage purchase orders, and reconcile product information. This full-time position requires strong attention to detail and proficiency in relevant systems, working during Sydney business hours. Competitive salaries and a supportive work environment are offered.

Qualifications

• Basic critical thinking and problem-solving abilities.
• Ability to work during specified hours (9am-6pm Sydney time).

Responsibilities

• Answer incoming customer phone calls and provide support.
• Process purchase orders from sales inbox.
• Manage product code and description reconciliation.
• Handle stock inquiries and order status updates.
• Provide customer service for resellers.

Skills

Strong attention to detail

Basic critical thinking skills

Proficiency in email processing

Ability to work Sydney time

Job description

Customer Service & Order Processing Associate

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work‑life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Key Responsibilities:

• Answer incoming customer phone calls and provide support
• Process purchase orders from sales inbox
• Manage product code and description reconciliation
• Handle stock inquiries and order status updates
• Provide customer service for resellers
• Manage administrative tasks during non-phone hours

Required Skills:

• Strong attention to detail
• Basic critical thinking and problem‑solving abilities
• Proficiency in email and order processing systems
• Ability to work 9am-6pm Sydney time

Preferred Qualifications:

• Previous customer service or administrative experience
• Familiarity with sales order processing
• Comfortable with multicultural communication

Work Set-up: Homebased

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Customer Service

Industry: Outsourcing and Offshoring Consulting