Customer Service Manager, Industrial Distribution (Europe)

Grundfos; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global water solutions company is seeking a Customer Service Manager in the Philippines. This role involves leading a dynamic team to deliver exceptional customer experiences, driving performance, and developing talent. Applicants should have a degree and considerable experience in customer service management, with knowledge in SAP and a collaborative mindset. Join a company dedicated to sustainability and innovation.

Benefits

Flexibility

Development opportunities

Diverse workplace

Qualifications

• Minimum 3+ years in leadership roles.
• Experience in customer service management in multinational companies.
• Interest in mechanical/electrical products is a bonus.

Responsibilities

• Lead and develop a motivated internal sales and customer service team.
• Ensure optimal resource allocation to meet strategic priorities.
• Drive continuous improvement initiatives to enhance efficiency.

Skills

Leadership

Customer service management

Analytical skills

Communication

Collaboration

Education

Bachelor’s or Master’s degree

Tools

SAP (CRM/SD)

MS Office

Job description

A leading global water solutions company is seeking a Customer Service Manager in the Philippines. This role involves leading a dynamic team to deliver exceptional customer experiences, driving performance, and developing talent. Applicants should have a degree and considerable experience in customer service management, with knowledge in SAP and a collaborative mindset. Join a company dedicated to sustainability and innovation.