Customer Service Manager, IEM & Distribution

Grundfos; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global water solutions company is seeking a Customer Service Manager in the Philippines. This role involves leading a dynamic team to deliver exceptional customer experiences, driving performance, and developing talent. Applicants should have a degree and considerable experience in customer service management, with knowledge in SAP and a collaborative mindset. Join a company dedicated to sustainability and innovation.

Benefits

Flexibility

Development opportunities

Diverse workplace

Qualifications

• Minimum 3+ years in leadership roles.
• Experience in customer service management in multinational companies.
• Interest in mechanical/electrical products is a bonus.

Responsibilities

• Lead and develop a motivated internal sales and customer service team.
• Ensure optimal resource allocation to meet strategic priorities.
• Drive continuous improvement initiatives to enhance efficiency.

Skills

Leadership

Customer service management

Analytical skills

Communication

Collaboration

Education

Bachelor’s or Master’s degree

Tools

SAP (CRM/SD)

MS Office

Job description

Customer Service Manager – Industry - Hungary

Lead with purpose at Grundfos!

At Grundfos, we believe in creating solutions that help shape a better world. As a Customer Services Representative, you’ll be at the heart of delivering world‑class service to our industry customers across Europe while supporting our mission of sustainability and innovation.

We’re seeking a Customer Services Manager to inspire and lead a dynamic team dedicated to delivering world‑class customer experiences. This is your opportunity to make an impact by driving performance, developing talent, and shaping processes that support our sustainability mission.

This role reports to the Head of Industry CSSC Europe, and is based in Budapest, Hungary.

What you’ll do:

• Lead and develop a motivated internal sales and customer service team.
• Ensure optimal resource allocation and performance to meet strategic priorities.
• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Collaborate globally to harmonize processes and share best practices.
• Mentor team members and support their professional development goals.

Your background:

• Bachelor’s or Master’s degree or equivalent experience (minimum 3+ years in leadership).
• Proven track record in customer service management in large multinational companies within the manufacturing or Industrial industry.
• Training will be provided but interest and experience in mechanical / electrical products and applications, or experience within distribution or manufacturing channels within similar industries is a bonus.
• Excellent knowledge of business structure, products and key market needs to create a successful customer centric experience.
• Strong knowledge of SAP (CRM/SD) and MS Office applications.
• Excellent communication, leadership, and analytical skills.
• Ability to foster a culture of collaboration, innovation, and accountability.
• Entrepreneurial mindset.

Why Grundfos?

At Grundfos, we celebrate diversity and believe in equitable opportunities for all. You’ll join a global team of pioneers who care deeply about sustainability, innovation, and each other. We offer flexibility, development opportunities, and a workplace where you can bring your whole self to work.

Do you want to learn more?

Don’t just go with the flow—be the flow.

Apply now and help us shape the future of water solutions in Europe.

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

We look forward to hearing from you.

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