Customer Service Lead: Order Data & Quality

Abbott Laboratories; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A global healthcare company in Metro Manila is seeking a Customer Service Senior Specialist to manage order processing teams and ensure compliance with service standards. The ideal candidate will have strong analytical skills, be proficient in MS Office, and possess a Bachelor’s degree. Responsibilities include overseeing order intake, staff training, and maintaining high service quality. This role offers opportunities for leadership and development within a collaborative environment.

Qualifications

• Proficient in MS Office including Excel, Word, and Outlook.
• Ability to multi-task and meet deadlines.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills and professional communication.

Responsibilities

• Oversee representatives processing inbound purchase orders.
• Ensure data accuracy and implement quality controls.
• Liaise with management to resolve order issues.
• Develop training and performance plans for employees.

Skills

MS Office proficiency

Keyboarding and typing skills

Analytical skills

Interpersonal skills

Problem-solving skills

Professional communication

Education

College/Bachelor’s Degree

Tools

SAP

ERP applications

Job description

A global healthcare company in Metro Manila is seeking a Customer Service Senior Specialist to manage order processing teams and ensure compliance with service standards. The ideal candidate will have strong analytical skills, be proficient in MS Office, and possess a Bachelor’s degree. Responsibilities include overseeing order intake, staff training, and maintaining high service quality. This role offers opportunities for leadership and development within a collaborative environment.