CUSTOMER SERVICE ASSISTANT CUSTOMER CARE TEAM

Metrobank; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Metrobank is seeking a Customer Service Assistant to handle basic phone and email inquiries about the bank’s products and services, including online banking and trade transactions. You will efficiently address complaints, coordinate with branches, and escalate issues when required.

The role requires courteous, professional interaction aligned with the bank’s core values, with daily tasks and documentation duties performed at The Shops, BGC, Taguig.

Responsibilities

• Handles basic phone and email inquiries and requests related to the bank’s products and services, including online banking, cash management, deposit‑ and card‑related concerns, and trade transactions.
• Efficiently addresses customer complaints and feedback and provides suggestions to improve current processes.
• Interacts with customers in a courteous, friendly, and professional manner in line with the bank’s core values.
• Immediately escalates client issues or concerns that require a supervisor’s review and final action.
• Completes daily, weekly, and monthly assigned tasks, including offline duties outside of calls and email functions.
• Coordinates closely with internal units and branches to help resolve and investigate client concerns.
• Maintains accountability and ensures strict confidentiality in handling corporate documents and information.
• Ensures proper and accurate documentation of all client inquiries, requests, and complaints.

Job description

Job Description:

Be #InGoodHands with Metrobank!

Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well‑rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobanks strong heart for the community, you have the chance to give back and make worthwhile contributions to our nations economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:

Customer Service Assistant

Job Summary:

• Handles and responds to basic phone and email inquiries, requests, and complaints from both internal and external clients regarding the bank’s products and services, including online banking, cash management, deposit and card‑related concerns, and trade transactions.

Specific Duties & Responsibilities:

• Handles basic phone and email inquiries and requests related to the bank’s products and services, including online banking, cash management, deposit‑ and card‑related concerns, and trade transactions.
• Efficiently addresses customer complaints and feedback and provides suggestions to improve current processes.
• Interacts with customers in a courteous, friendly, and professional manner in line with the bank’s core values.
• Immediately escalates client issues or concerns that require a supervisor’s review and final action.
• Completes daily, weekly, and monthly assigned tasks, including offline duties outside of calls and email functions.
• Coordinates closely with internal units and branches to help resolve and investigate client concerns.
• Maintains accountability and ensures strict confidentiality in handling corporate documents and information.
• Ensures proper and accurate documentation of all client inquiries, requests, and complaints.

Other Details:

Rank: Rank and File

Unit: Institutional Transaction Banking Group / Customer Services Department

Location: The Shops, BGC, Taguig (Monday to Friday, 08:30 AM – 05:30 PM)

Requirements: