Customer Service Agent — Training Provided, No Experience Needed

Neksjob Philippines; Ilocos Norte; On-site; PHP 200,880 - 279,000; Full time

Job summary

A customer service solutions provider in Ilocos Norte is seeking individuals to handle inbound customer calls. The position does not require prior call center experience, and training will be provided. Candidates should have a high school diploma or equivalent, with strong communication skills in English. The role involves assisting customers with inquiries and ensuring satisfaction. Willingness to work on a shifting schedule, including weekends, is required.

Qualifications

• No prior call center experience required — we will train you!
• High school diploma or equivalent required.
• Excellent verbal and written communication skills in English.
• Strong listening skills with the ability to understand customer concerns.
• Friendly, patient, and empathetic attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound customer calls with professionalism.
• Assist customers with various questions including account issues.
• Document customer interactions using internal CRM system.
• Maintain high level of customer satisfaction by resolving issues.

Job description

A customer service solutions provider in Ilocos Norte is seeking individuals to handle inbound customer calls. The position does not require prior call center experience, and training will be provided. Candidates should have a high school diploma or equivalent, with strong communication skills in English. The role involves assisting customers with inquiries and ensuring satisfaction. Willingness to work on a shifting schedule, including weekends, is required.