Customer Service Agent

CMG REALTY; Davao del Sur; On-site; PHP 100,000 - 400,000; Full time

Job summary

A customer-focused real estate company in Davao del Sur is seeking a dedicated customer service representative. You will be responsible for responding to customer inquiries, managing complaints, and maintaining detailed records of interactions. The ideal candidate should possess excellent communication skills, be proficient with CRM systems, and thrive in fast-paced environments.

Qualifications

• Excellent communication and problem-solving skills.
• Proficiency in using customer service software and CRM systems.
• Ability to work in a fast-paced environment and manage stress effectively.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Handle customer complaints and elevate issues as necessary.
• Maintain detailed records of customer interactions.

Skills

Excellent communication skills

Problem-solving skills

Customer-focused attitude

Proficiency in customer service software

Ability to work in a fast-paced environment

Tools

CRM systems

Basic computer applications

Job description

• Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions.
• Handle customer complaints and elevate issues to the appropriate departments when necessary.
• Maintain detailed records of customer interactions and follow up to ensure resolution and satisfaction.

• Excellent communication and problem-solving skills, with a customer-focused attitude.
• Proficiency in using customer service software, CRM systems, and basic computer applications.
• Ability to work in a fast-paced environment, handle multiple tasks, and manage stress effectively.