Customer Sales Associate, SM Seaside Cebu

Gingersnaps Philippines; Cebu City; On-site; PHP 216,000 - 360,000; Full time

Job summary

Gingersnaps Philippines is seeking a Customer Sales Associate to deliver attentive, knowledgeable, and personalized service at SM Seaside Cebu. You will report to the Store Supervisor and collaborate with the Store Head on customer needs and merchandise presentation.

You will engage customers, maintain product knowledge, assist with sizing and styling, support checkout processes, and uphold store standards.

Qualifications

• Senior High School graduate or equivalent; college-level education considered
• Retail or apparel sales experience preferred
• Good verbal communication and interpersonal skills
• Willingness to learn product information and customer service standards
• Basic numeracy and familiarity with store procedures
• Ability to work collaboratively and follow instructions
• Ability to meet the physical and scheduling requirements of retail store operations

Responsibilities

• Welcome and acknowledge customers in a warm, respectful, professional manner.
• Assist customers in identifying suitable products based on preferences and availability.
• Maintain knowledge of current collections, sizes, styles, and features.
• Contribute to store sales targets through effective customer assistance.
• Maintain cleanliness, orderliness, and display standards.
• Assist in authorized receiving, replenishment, and stock counts.
• Guide customers to checkout and ensure proper handover.
• Participate in training sessions and uphold brand service standards.

Skills

Customer service

Active listening

Empathy

Communication

Teamwork

Product knowledge

Sales

Education

Senior High School graduate or equivalent

College-level education or relevant vocational

Job description

We are looking for a Customer Sales Associate to provide attentive, knowledgeable, and personalized customer service. This is position will be reporting to work at SM Seaside Cebu. You will report directly to the Store Supervisor.

Key Responsibilities

Customer Engagement and Service Delivery

• Welcome and acknowledge customers in a warm, respectful, and professional manner.
• Observe customer behaviour and offer assistance at an appropriate time without creating unnecessary pressure
• Understand customer needs through relevant questions and active listening.
• Assist customers in identifying suitable products based on preferences, occasion, size, and availability.
• Maintain a helpful and respectful approach throughout the customer journey.
• Handle routine customer inquiries and refer concerns requiring authorization to the Store Head.

Product Knowledge and Merchandise Assistance

• Maintain working knowledge of current collections, product categories, sizes, styles, features, and available merchandise.
• Explain product information accurately and avoid unsupported claims.
• Recommend appropriate complementary products when relevant to customer needs.
• Assist with product selection, fitting-room requirements, alternative sizes, and styling options.
• Maintain appropriate customer privacy, comfort, and professional boundaries.

Sales Productivity

• Contribute to the achievements of store sales targets through effective customer assistance.
• Apply customer engagement techniques that support conversion, ATV, UPT, and other approved KPIs.
• Participate in daily sales briefings and understand assigned productivity objectives.
• Respond constructively to coaching and implement agreed improvements.
• Balance sales productivity with the brand’s non-hard-selling service philosophy.

Selling-Floor and Merchandise Standards

• Maintain cleanliness, orderliness, and presentation of assigned selling areas.
• Replenish merchandise and maintain correct product placements, size arrangement, and display standards.
• Ensure that merchandise is properly folded, hung, tagged, and presented.
• Monitor product condition and immediately report damaged or defective merchandise.
• Follow grooming, housekeeping, and store readiness requirements

Inventory and Merchandise Handling

• Assist in authorized receiving, replenishment, stock transfer, and physical counts.
• Follow required merchandise handling and documentation procedures.
• Report stock discrepancies, missing items, and damaged products immediately.
• Maintain stockroom organization and observe merchandise security controls
• Avoid unauthorized movement, reservation, or release of merchandise.

Checkout and Customer Handover

• Assist customers in proceeding to the cashier when ready.
• Ensure merchandise is properly handed over for transaction processing
• Coordinate with the Cashier regarding relevant merchandise or customer concerns.
• Thank customers appropriately and support a positive closing experience.

Training and Services Competency

• Participate in Retail Sales Training sessions, product briefing and Role Play exercises.
• Demonstrate proper application of approved customer service behaviors.
• Accept feedback from Store Head.
• Maintain awareness of current store policies and customer-handling procedures.
• Demonstrate service behaviors aligned with the assigned brand.

Minimum Qualifications

Education

• Senior High School graduate or equivalent; college-level education or relevant vocational
• Training is an advantage
• Retail, customer service, or apparel sales experience preferred; qualified entry-level applicants may be considered
• Good verbal communication and interpersonal skills.
• Willingness to learn product information and customer service standards
• Basic numeracy and familiarity with store procedures.
• Ability to work collaboratively and follow established instructions.
• Ability to meet the physical and scheduling requirements of retail store operations, with reasonable accommodation where applicable

Skills And Competencies

• Customer service: Active listening, empathy, attentiveness, and professionalism
• Product and Sales: Product knowledge, needs identification, and appropriate product recommendations
• Operational: Merchandise care, accuracy, housekeeping, and compliance
• Behavioral: Teamwork initiative, reliability, adaptability, and willingness to learn.