Customer Relations & Outreach Specialist

Grand Canyon Multi-Holdings, Inc.; Zamboanga del Sur; On-site; PHP 400,000 - 600,000; Full time

Job summary

A regional automotive company located in Zamboanga del Sur is seeking individuals with a Bachelor's degree in Business Administration, Communications, or Marketing. The role requires strong customer service and communication skills, fluency in English, Filipino, and local dialects, and preferably experience in outbound telemarketing. Responsibilities include promoting company services, conducting customer orientations, and managing service appointments to enhance customer satisfaction.

Qualifications

• Effective communication and empathy towards clients.
• Basic understanding of appointment setting and following up.
• Preferably with experience in outbound telemarketing.

Responsibilities

• Promote the company through effective customer relations.
• Conduct orientation for new vehicle sales customers.
• Procure service appointments via phone calls and emails.
• Maintain accurate customer data and update reports.
• Assist the branch with follow-up issues from manufacturers.

Skills

Customer service skills

Interpersonal communication

Results-oriented mindset

Fluency in English, Filipino, and local dialect

Ability to understand KPIs

Proficiency in computer applications

Education

Bachelor's Degree in Business Administration, Communications or Marketing

Job description

A regional automotive company located in Zamboanga del Sur is seeking individuals with a Bachelor's degree in Business Administration, Communications, or Marketing. The role requires strong customer service and communication skills, fluency in English, Filipino, and local dialects, and preferably experience in outbound telemarketing. Responsibilities include promoting company services, conducting customer orientations, and managing service appointments to enhance customer satisfaction.