Customer Relations Officer - Suzuki Auto Zamboanga

Grand Canyon Multi-Holdings, Inc.; Zamboanga del Sur; On-site; PHP 400,000 - 600,000; Full time

Job summary

A regional automotive company located in Zamboanga del Sur is seeking individuals with a Bachelor's degree in Business Administration, Communications, or Marketing. The role requires strong customer service and communication skills, fluency in English, Filipino, and local dialects, and preferably experience in outbound telemarketing. Responsibilities include promoting company services, conducting customer orientations, and managing service appointments to enhance customer satisfaction.

Qualifications

• Effective communication and empathy towards clients.
• Basic understanding of appointment setting and following up.
• Preferably with experience in outbound telemarketing.

Responsibilities

• Promote the company through effective customer relations.
• Conduct orientation for new vehicle sales customers.
• Procure service appointments via phone calls and emails.
• Maintain accurate customer data and update reports.
• Assist the branch with follow-up issues from manufacturers.

Skills

Customer service skills

Interpersonal communication

Results-oriented mindset

Fluency in English, Filipino, and local dialect

Ability to understand KPIs

Proficiency in computer applications

Education

Bachelor's Degree in Business Administration, Communications or Marketing

Job description

Qualifications

• Bachelor's Degree in Business Administration, Communications or Marketing
• Have the ability to understand Key Performance Indicators as indicated by the company
• Able to communicate and empathize with clients
• Preferably with experience in doing outbound telemarketing
• Fluent in English, Filipino and local dialect
• Proficient with computer applications
• Basic understanding of appointment setting; concept of follow up
• Excellent customer service, interpersonal and communication skills
• Results-Oriented

Job Description

• Promotes company through effective customer relations and good will.
• Conducts brand new release orientation to the clients.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience.
• Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.
• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.
• Maintains database, spreadsheets and other medium set for daily update and reporting.
• Submits reportorial requirements on or before the set deadline.
• Assist the Service Dept. in promoting and implementing service appointment system.
• Maintains an accurate and efficient file of customer data.
• Assist in telemarketing for various promo and events.