Customer Onboarding Associate (PH Remote, US Working Hours)

The Elitejob; Philippines; Remote; PHP 2,857,143 - 4,000,000; Full time

Benefits offered by this job

Flexible/hybrid working

Health Care Coverage

Tuition Reimbursement

Competitive Paid Time Off

Paid Volunteer Time

Retirement Plan with match/contribution

Job summary

A global educational technology company is seeking a detail-oriented Professional Services Associate to assist with data entry and organization in North America. Candidates should have experience in data entry, be proficient with various document formats, and demonstrate problem-solving skills. This position offers flexible and remote work opportunities with a commitment to quality and teamwork.

Qualifications

• Experience in a data entry role.
• Proficiency with text documents in various formats.
• Result oriented with a strong track record.

Responsibilities

• Partner closely with Customer Enablement Team to complete data entry.
• Perform quality assurance on all Partner-provided content.
• Safeguard sensitive data during data entry and content management.

Skills

Attention to detail

Data entry proficiency

Problem-solving skills

Collaboration

Tools

Excel

Word

PDF tools

Job description

Company Description

When you join Turnitin, you will be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and lets make change together.

Job Description

Turnitin is seeking a highly detail-oriented Professional Services Associate. This person will report to the Sr. Manager, Customer Enablement. The Professional Services Associate will be proficient processing data entry tasks within ExamSoft tools, and assisting with customer onboarding data entry and organization. This role is based in North America and requires working North America hours.

Key Responsibilities and Outputs:
• Partner closely with the Customer Enablement Team to complete data entry deliverables and tasks aligning with project timelines and objectives.
• Import and create Partner Content within licensure portal(s) to ensure accuracy and completeness.
• Perform quality assurance (QA) and testing on all Partner-provided content to uphold data integrity standards.
• Safeguard sensitive data and information during all phases of data entry and content management.

Qualifications

Essential:
• Experience working with text documents in various formats; Word, Excel, PDF, Rich Text
• Prior experience in a data entry role
• Result Oriented, with demonstrated knowledge and strong track record of delivering results in a high performance, continuous improvement environment through process optimization and facilitation
• Demonstrated experience with problem-solving and critical thinking

Desirable:
• Prior experience in a SaaS company
• Analytical mindset, a strong affinity for process optimization and data-based performance improvement
• Proficient at data analysis

Personal Attributes:
• Collaborative, work well with cross functional teams, inspiring teamwork, and participation
• Commitment to quality and detail-oriented
• Continuously strive for improved efficiency and effectiveness
• Comfortable with ambiguity and change
• Drive to problem-solve skills and drive to get the job done

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.
• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each others successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits
• Flexible/hybrid working
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*
• varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you are willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.