Customer-First Retail Sales Associate

American Eagle Outfitters Inc.; Merida; On-site; PHP 438,000 - 657,000; Full time

Job summary

American Eagle Outfitters Inc. is seeking a Sales Associate in Merida, Mexico, to drive sales by delivering an exceptional shopping experience and maintaining a neat, engaging store environment. You will embody AE values, assist customers, and process transactions with accuracy.

The role requires knowledge of AE loyalty programs, product details, and the ability to work with a team to meet daily goals while promoting AE and aerie brands. Flexible scheduling is often needed.

Qualifications

• Previous retail experience preferred.
• Strong verbal and written communication with customers and team.
• Collaborative and able to work well within a team.
• Able to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods.
• Willing to work flexible evenings, weekends and holidays.
• Proficient with technology.

Responsibilities

• Deliver a positive customer experience to achieve daily sales goals.
• Be knowledgeable about AE loyalty programs and inform customers.
• Provide product knowledge to maximize sales and customer engagement.
• Support fellow employees and assist in customer interactions.
• Suggest looks and trends based on customer style.
• Promote AE and aerie brands and cross-channel opportunities.
• Handle register sales transactions quickly and accurately.
• Restock returns and manage damaged merchandise properly.
• Maintain clean, organized sales floor and backroom SOPs.
• Process shipments, floorsets, markdowns, and replenishment efficiently.
• Resolve customer concerns per policy with management support.
• Adhere to all company policies and procedures.

Skills

Retail experience

Communication skills

Teamwork

Feedback responsiveness

Multitasking

Flexible scheduling

Job description

American Eagle Outfitters Inc. is seeking a Sales Associate in Merida, Mexico, to drive sales by delivering an exceptional shopping experience and maintaining a neat, engaging store environment. You will embody AE values, assist customers, and process transactions with accuracy.

The role requires knowledge of AE loyalty programs, product details, and the ability to work with a team to meet daily goals while promoting AE and aerie brands. Flexible scheduling is often needed.