Customer-First Repairs & Maintenance Coordinator

HGS Offshore Staffing Solutions; Taguig; On-site; PHP 335,000 - 558,000; Full time

Job summary

HGS Offshore Staffing Solutions is seeking a Maintenance/Operations Coordinator to efficiently manage repairs and maintenance tasks and support the Customers and Relationship Management Team. The role focuses on end-to-end service, quotes, work orders, and recurring maintenance with emphasis on transparency, accurate records, and responsive service.

You will coordinate with contractors, update building information, and track defects while ensuring timely communication and documentation.

Qualifications

• Experience in customer-focused environments and stakeholder engagement.
• Ability to interpret building plans and documentation.
• Experience in managing repairs, quotes, and work orders is preferred.
• Proficiency with Microsoft applications and CRM systems such as Dynamics.

Responsibilities

• Build relationships with contractors and understand the contractor network.
• Update building information as required and maintain records.
• Track building defects process and ensure timely updates.
• Update Dynamics and centralize communications and files.
• Respond to calls and emails per KPIs.
• Manage and track work orders and quotes.
• Source and compile quote requests from contractors aligning with scope.
• Review quote responses for accuracy, quality, and cost.
• Issue, monitor, and close work orders with stakeholders informed.
• Ensure contractors meet tiered service level agreements.

Skills

Customer service

Stakeholder management

Contractor coordination

Building management

Project coordination

Education

Engineering background

Management background

Tools

Microsoft Dynamics CRM

Microsoft Office

Job description

HGS Offshore Staffing Solutions is seeking a Maintenance/Operations Coordinator to efficiently manage repairs and maintenance tasks and support the Customers and Relationship Management Team. The role focuses on end-to-end service, quotes, work orders, and recurring maintenance with emphasis on transparency, accurate records, and responsive service.

You will coordinate with contractors, update building information, and track defects while ensuring timely communication and documentation.