Customer Experience Specialist (Spanish Speaker)

Maersk; Pasig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Maersk is seeking a Spanish Customer Experience Specialist in Pasig to support end-to-end landside transport execution for our global logistics network.

You will coordinate with vendors, plan transport, monitor exceptions, and ensure accurate updates for billing and profitability. The role requires 3-5 years in customer service, BPO, or shipping and fluency in Spanish and English.

Qualifications

• Bachelor's Graduate required.
• Must speak and write Spanish and English.
• 3-5 years in Customer Service, BPO, Shipping Industry for Voice/Non-voice.

Responsibilities

• Manage end-to-end landside shipment execution—from booking and planning to delivery and order closure—using SAP TMS.
• Plan and optimize transport, including vendor allocation, scheduling, and handling changes (amendments/cancellations).
• Monitor execution, proactively manage exceptions, and ensure timely resolution across stakeholders.
• Coordinate with transport vendors to ensure service delivery, compliance, and performance adherence.
• Ensure accurate system updates, cost validation, and timely order closure to support billing and profitability.
• Coordinate work closely with external parties – vendors, terminals, customers and internal functions – finance, procurement, customer experience.
• Build engagement with regional front office teams.
• Participate in internal team meetings and contribute ideas for improvements.

Skills

Spanish language

English language

Customer service mindset

Education

Bachelor's degree

Tools

MS Office

SAP BI

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Spanish Customer Experience Specialist

This role is responsible for supporting end-to-end transport execution, including planning, vendor coordination, exception management, and order closure using SAP TMS. As an Operations specialist, play a critical role in ensuring efficient, cost-effective, and reliable landside delivery for our global logistics network.

Key Responsibilities

• Manage end-to-end landside shipment execution—from booking and planning to delivery and order closure—using SAP TMS
• Plan and optimize transport, including vendor allocation, scheduling, and handling changes (amendments/cancellations)
• Monitor execution, proactively manage exceptions, and ensure timely resolution across stakeholders
• Coordinate with transport vendors to ensure service delivery, compliance, and performance adherence
• Ensure accurate system updates, cost validation, and timely order closure to support billing and profitability.
• Coordinate work closely with external parties – vendors, terminals, customers and internal functions – finance, procurement, customer experience.
• Build strong engagement with regional front office teams
• Participate in internal team meetings and contribute with ideas/suggestions for overall improvement of the operations business unit.

Qualifications

• Bachelor's Graduate
• Should be able to speak and write Spanish and English
• Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)
• Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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