Customer Experience Quality Analyst

Teleperformance; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

Teleperformance is seeking a Quality Assurance professional to monitor and evaluate customer service interactions in a fast-paced call center environment. You will conduct QA evaluations using established scorecards and provide actionable feedback to drive continuous improvement.

Ideal candidates will have a strong background in QA, customer service, and analytics, with excellent communication skills and attention to detail.

Qualifications

• Experience in quality assurance, customer service, or call centre environment.
• Strong understanding of customer service principles and QA methodologies.
• Excellent verbal and written communication; ability to give actionable feedback.

Responsibilities

• Monitor and evaluate customer service interactions through reviews and audits.
• Conduct QA evaluations using scorecards and criteria, document findings.

Skills

Quality assurance

Customer service

Call center ops

Data analysis

Feedback delivery

Education

High school diploma

Associate degree preferred

Bachelor's degree preferred

Tools

Quality assurance software

Call recording systems

Microsoft Office

Job description

Teleperformance is seeking a Quality Assurance professional to monitor and evaluate customer service interactions in a fast-paced call center environment. You will conduct QA evaluations using established scorecards and provide actionable feedback to drive continuous improvement.

Ideal candidates will have a strong background in QA, customer service, and analytics, with excellent communication skills and attention to detail.