Customer Experience & Operations Specialist

Pru Life UK; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Pru Life UK is seeking a proactive customer service and administrative associate to support daily operations at the Customer Center. You will engage with customers, handle inquiries, and ensure accurate processing of applications and payments.

Role involves data entry, issue resolution, and collaboration with agency sales and marketing teams to maintain smooth service delivery across branches.

Qualifications

• Experience in customer service and back-office support is preferred.
• Ability to handle inquiries via phone, email, and in person.
• Attention to detail and accuracy in data entry and documentation.

Responsibilities

• Provide information in response to inquiries about products and services.
• Handle and resolve complaints and administrative tasks at the Customer Center.
• Process payments and pre-screen applications using prescribed tools and systems.
• Support in post-dated checks monitoring and related transactions.
• Deliver efficient customer service and promote digital tools to customers.

Skills

Customer service

Communication

Data entry

Problem solving

Team coordination

Tools

Front-End Pre-screening tool

PRU Access

PRISM

PDC-MS

Job description

Pru Life UK is seeking a proactive customer service and administrative associate to support daily operations at the Customer Center. You will engage with customers, handle inquiries, and ensure accurate processing of applications and payments.

Role involves data entry, issue resolution, and collaboration with agency sales and marketing teams to maintain smooth service delivery across branches.