Customer Experience & Operations Director

Eucalyptus; Manila; Hybrid; PHP 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Wellness budgets

Hybrid work arrangement

Learning budgets

Job summary

Eucalyptus is seeking a Customer Service Director to build and lead our growing support operations in the Philippines. This is a critical leadership role shaping how patient-facing teams operate and scale, with the function still developing processes and junior leads.

You’ll set a long-term vision, establish a learning culture, and drive quality improvement across channels. You’ll report to the Patient Operations Lead and collaborate with patient experience, medical, and product teams to ensure

Qualifications

• 7+ years in operations, healthcare or patient-facing roles.
• Experience building or scaling a support function.
• Strong knowledge management and training capabilities.

Responsibilities

• Lead and scale patient and medical support operations.
• Define vision, structure, and roadmap for the function.
• Build learning, quality, and knowledge management programs.
• Establish performance metrics and reporting cadence.

Skills

Operations leadership

Healthcare operations

Knowledge management

CRM systems

Leadership coaching

Data-driven

Education

Bachelor’s degree in related field

Tools

Zendesk

Confluence

Salesforce

Notion

Job description

Eucalyptus is seeking a Customer Service Director to build and lead our growing support operations in the Philippines. This is a critical leadership role shaping how patient-facing teams operate and scale, with the function still developing processes and junior leads.

You’ll set a long-term vision, establish a learning culture, and drive quality improvement across channels. You’ll report to the Patient Operations Lead and collaborate with patient experience, medical, and product teams to ensure