Customer Care Team Member

Satellite Office; Pasig; On-site; PHP 240,000 - 380,000; Full time

Job summary

Satellite Office in the Philippines is seeking a Customer Care Team Member to join a vibrant retail team. You will identify sales opportunities and support customers across tickets, email, live chat, and phone, delivering service that aligns with brand standards.

The ideal candidate is motivated, empathetic, and committed to building trusting relationships that foster brand loyalty and repeat business. Retail experience and strong communication are essential.

Responsibilities

• Identify and secure sales opportunities in a digital retail environment.
• Support our customers throughout all stages of the purchase lifecycle across a range of channels such as tickets, email, live chat, and phone calls
• To deliver above-and-beyond customer service experience that is consistent with the brand service standards
• Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
• Provide accurate, valid, and complete information by using the right methods/tools to resolve customer inquiries whilst adhering to company policies and guidelines.
• Maintains a high customer satisfaction score through providing a best-in-class customer service experience
• Investigate and resolve customer enquiries in an efficient, timely and professional manner, adopting a customer centric approach.

Job description

We are thrilled to announce an opening for a Customer Care Team Member to be part of our dynamic retail team

Our Customer Care team members are sales-focused, with success measured by the ability to build high-quality, trusting customer relationships that foster brand loyalty and encourage repeat business with our customers. The ideal candidate will be motivated, empathetic, and committed to upholding Brandbank’s reputation for exceptional customer care

WHY JOIN THE TEAM?

• Opportunity to work for a uniquely Australian Retail Group with a global vision.

• Supportive team culture and environment

THE ROLE:

• Identify and secure sales opportunities in a digital retail environment.

• Support our customers throughout all stages of the purchase lifecycle across a range of channels such as tickets, email, live chat, and phone calls

• To deliver above-and-beyond customer service experience that is consistent with the brand service standards

• Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.

• Provide accurate, valid, and complete information by using the right methods/tools to resolve customer inquiries whilst adhering to company policies and guidelines.

• Maintains a high customer satisfaction score through providing a best-in-class customer service experience

• Investigate and resolve customer enquiries in an efficient, timely and professional manner, adopting a customer centric approach.

THE IDEAL CANDIDATE:

• A natural people’s person; you can quickly build rapport and achieve department sales goals.

• Retail experience is essential to your success in this role.

• Familiar with live chat, telephone, social media, and email clients.

• An enthusiastic self-starter who is driven to succeed and meet sales targets

• Excellent time management and problem solving skills.

• Exceptional verbal and written communication skills.

• A positive and professional attitude and exceptional attention to detail

• Customer-centric and striving to provide the best possible customer experience in any situation.

• Team player, we strongly believe we are better together.

• Must be available and flexible to work during the week to work morning, afternoons and weekend shifts.

• Previous experience with customer care platforms, including but not limited to: Inside, live chat, Instagram and email clients. Experience in D365 order management system, Salesforce and Shopify ecommerce platforms, and other retail technology platforms. Experience in Givex, Paypal, Adyen, Zippay and Afterpay, Applepay. Experience with postal carrier procedures desirable.

ABOUT THE CLIENT

It was founded on bold, creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers.

If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you!