Customer Care Specialist — Flexible Hours (Entry-Level)

Synlink Recruitment Outsourcing Co. Inc.; Rizal; On-site; PHP 167,000 - 246,000; Full time

Benefits offered by this job

Insurance Health & Wellness (HMO)

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking an entry-level Customer Service Associate for an on-site role in Rizal. The position involves responding to inquiries via phone, email, or chat, and assisting customers with account issues and troubleshooting.

The role requires English proficiency, excellent customer service skills, and strong problem-solving abilities. It offers flexible hours and opportunities to work in a collaborative team within a call center setting.

Qualifications

• Proficient in English and strong communication skills.
• Experience in delivering quality customer service in a fast-paced environment.
• Strong problem-solving abilities to resolve inquiries effectively.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with their account inquiries and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Provide solutions to customer issues by identifying the root cause and offering suitable alternatives.
• Maintain a high level of customer satisfaction by adhering to company policies and procedures.

Skills

English Proficiency

Customer Service

Problem Solving

Education

High School Diploma

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking an entry-level Customer Service Associate for an on-site role in Rizal. The position involves responding to inquiries via phone, email, or chat, and assisting customers with account issues and troubleshooting.

The role requires English proficiency, excellent customer service skills, and strong problem-solving abilities. It offers flexible hours and opportunities to work in a collaborative team within a call center setting.