Customer Care Senior Representative

NTT DATA, Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

NTT DATA, Inc. in Metro Manila is seeking a Digital Customer Service Representative to act as the first point of contact for customers. You will provide courteous, accurate assistance and resolve inquiries during EST hours in a full-time capacity.

The role emphasizes strong communication, problem solving, and data entry skills, with a focus on confidentiality and continuous learning in a fast-paced service environment involving food and retail interactions.

Qualifications

• Strong passion for customer satisfaction and service excellence.
• Excellent English communication, both written and spoken.
• Ability to work in a dynamic interactive customer service environment.
• Experience in food or retail is a plus.
• Proven ability to learn quickly and apply new skills.

Responsibilities

• Deliver first class service by assessing and responding to customer needs.
• Respond to inquiries and complaints with professionalism and care.
• Handle complex inquiries accurately and responsibly.
• Document interactions and input call history data for fulfillment.
• Stay updated on program and product information and maintain confidentiality.

Skills

Customer service

Communication

Typing

PC skills

Job description

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As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Digital Customer Service Representative
Position Status: Full Time
Hours of Work: Monday-Sunday 8:00am-12:00am EST

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.


• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.


• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.


• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.


• Remain current on program and product information by being committed to continuous learning.


• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.


• English


• Interactive customer service environment required.


• Related experience in the food and/or retail industry considered an asset.


• Strong and developed oral and written communication skills, including typing, spelling, and grammar.


• Demonstrated ability to implement change efforts.


• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.


• Advanced knowledge of PCs and familiarity with system navigation.


• Positive attitude and demonstrated ability to get along with others.


• Professional, empathetic, and naturally caring conversational style.


• Display tact and diplomacy in handling all levels of customer interaction.


• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.


• Ability to work all required shifts. "