Customer Advisor (for Makati)

Hammerjack Pty Ltd; Philippines; On-site; PHP 250,000 - 420,000; Full time

Job summary

Security Bank in the Philippines seeks a Customer Advisor to handle in-house selling, cross-selling of bank products, and management of client accounts to meet sales targets. You will open peso/dollar CASA accounts, process roll-overs, renewals and maturities, and ensure service standards compliance.

Ideal candidates hold a Bachelor’s degree, have at least 1 year of branch banking experience, and show strong interpersonal, negotiation, and customer-service orientation in a regulated banking

Qualifications

• Bachelor's degree required.
• At least 1 year of branch banking experience.
• Strong interpersonal, negotiation, and customer service orientation.
• Understanding of regulatory, quality control, and risk management framework.

Responsibilities

• Identifies customer needs and nurtures relationships through marketing calls and cross-selling bank products and services.
• Assists walk-in customers by advising them on bank products to meet their needs.
• Handles customer complaints by coordinating with BCM or relevant units to ensure resolution.
• Processes over-the-counter transactions per bank policies to meet service standards.
• Acts as co-custodian to Main Vault Door and Cash Safe; conducts end-of-day cash verification per bank procedures.

Skills

Interpersonal skills

Negotiation skills

Customer service orientation

Education

Bachelor's degree

Job description

The Role

As a Customer Advisor, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products. You ensure on-time and accurate service delivery in compliance with the service standards of the Bank.

How you will contribute

• Identifies customer's needs, maintains and nurtures customer's relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies to further increase dealings with the Bank
• Assists walk-in customers by serving and advising them on bank products to meet their needs and have dealings with the Bank
• Manages/attends to customers complaints by coordinating with the Branch Channel Manager (BCM) and/or concerned unit/s to ensure resolution and meet client satisfaction
• Processes over-the-counter transactions and requests in accordance with the policies and procedures set by the Bank to ensure service delivery to customers within the service standards of the Bank
• Acts as a primary co-custodian to the Main Vault Door and Cash Safe and is tasked to conduct end-of-day verification of cash in a vault in accordance with the policies and procedures set by the Bank

What we're looking for

• Graduate of any Bachelor's Degree course
• With at least 1-year of branch banking experience preferably handling new account transactions
• Must have good interpersonal skills, negotiation skills, and a strong customer service orientation
• Has an in-depth understanding of the regulatory, quality control, and risk management framework

About Security Bank

Security Bank is one of the Philippines best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): YOU matter.