CSR - Travel & Healthcare Associate. Salary upto 25K-40K

Recruitify_HR; Manila; Presencial; PHP 334.800 - 446.400; Jornada completa

Descripción de la vacante

A staffing agency is seeking an experienced customer service representative to assist customers with travel and healthcare inquiries. This role includes managing bookings and cancellations while providing accurate information and solutions to customer issues. Ideal candidates should have 3-5 years of experience in a similar role and possess strong communication and problem-solving skills. Applicants should also have a customer-focused attitude and be prepared to work flexible hours, including weekends and holidays.

Formación

• 3-5 years of experience in customer service or related industry.
• Ability to work under pressure and handle multiple tasks effectively.
• Empathetic and customer-focused attitude.

Responsabilidades

• Assist customers with travel and healthcare inquiries, providing accurate information.
• Manage bookings, cancellations, and changes to travel itineraries.
• Document customer interactions and feedback for continuous improvement.

Conocimientos

Strong communication skills

Problem-solving skills

Educación

Diploma or equivalent experience

Descripción del empleo

Description

• Assist customers with travel and healthcare inquiries, providing accurate information and support.
• Manage bookings, cancellations, and changes to travel itineraries.
• Offer solutions to customer issues, ensuring a smooth and satisfactory experience.
• Maintain up-to-date knowledge of travel regulations and healthcare guidelines.
• Document customer interactions and feedback for continuous improvement.

Requirements

• Educational Qualifications: Diploma or equivalent experience in a relevant field.
• Experience Level: 3-5 years of experience in customer service or related industry.
• Skills and Competencies: Strong communication and problem-solving skills.
• Responsibilities and Duties: Ability to work under pressure and handle multiple tasks effectively.
• Qualities and Traits: Empathetic and customer-focused attitude.
• Working Conditions: Flexible working hours may be required, including weekends and holidays.