CSR – PHRN

V-Call Center Link Inc.; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A healthcare service provider in Manila is seeking a qualified individual for a full-time, on-site role in patient care. The ideal candidate should have clinical experience and an active PRC License, along with willingness to work night shifts. Responsibilities include managing patient inquiries professionally and utilizing nursing knowledge for health guidance. This position promises a dynamic work environment.

Qualifications

• At least 1 year of clinical experience required.
• Active PRC License is a must.
• Must be willing to work onsite and on night shifts.

Responsibilities

• Handle patient inquiries via phone, email, or chat.
• Use nursing knowledge to provide health guidance.
• Verify benefits and assist with claims processing.

Skills

Clinical experience

Problem-solving

Empathy

Education

Bachelor's degree in Nursing

Job description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Qualifications

• With 1-year clinical experience
• With Active PRC License
• Willing to work onsite in Pasay (MOA) and in night shift

Responsibilities

• Handle patient or member inquiries via phone, email, or chat with professionalism and empathy.
• Use nursing knowledge (PHRN scope) to gather clinical information, provide basic health guidance, and triage concerns following protocols.
• Verify benefits, process requests, review medical documents, and assist with authorizations or claims.